Apr 30, 06:43 UTC Completed - okie dokie, RDSs have been upgraded as quickly as expected, nothing related seems to have exploded in the time since, so i think we're in the clear, yay Apr 30, 06:31 UTC Update - update: from the AWS console for commercial production:- April 30, 2025, 16:09 (UTC+10:00) Multi-AZ instance failover completed- April 30, 2025, 16:09 (UTC+10:00) The RDS instance was modifi…
Mar 4, 07:31 UTC Resolved - We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC.Users that were already logged in would not have been impacted by this issue.A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.
Dec 22, 09:02 UTC Completed - Scheduled maintenance is now complete. The writes operations to Marketplace were stopped for 20 minutes. Now, all the operations are back to normal. Dec 22, 06:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 19, 11:43 UTC Scheduled - Marketplace will be undergoing a scheduled maintenance during this time w…
Dec 8, 21:17 UTC Completed - The scheduled maintenance has been completed. Dec 8, 21:10 UTC Verifying - Verification is currently underway for the maintenance items. Dec 8, 20:13 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 8, 20:12 UTC Scheduled - Atlassian Knowledge Base (fonelucen.atlassian.com) scheduled maintenance window:- Starti…
Sep 10, 13:15 UTC Resolved - We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed. Sep 2, 18:33 UTC Update - We have identified the root cause of an issue with an internal…
Sep 10, 12:43 UTC Resolved - Systems have recovered, and the issue has been mitigated. All affected products are fully operational, with no further impact observed. Sep 10, 10:26 UTC Investigating - We are investigating issues with slow loading and long responsive time for all products (Jira, JSM, JSW and Confluence) and will provide updates here soon.
Sep 9, 18:12 UTC Resolved - Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue has been resolved, and the services are operating normally. Sep 9, 17:13 UTC Monitoring - We identified the root cause of the RDS problems causing issues for Jira, Jira Service Management, and Jira Work Management. We mitigated the issue and are now monitori…
Aug 23, 11:15 UTC Resolved - The issue with scheduling App data residency migrations has been resolved and the service is operating normally. Aug 20, 11:46 UTC Investigating - Data residency migrations are currently not possible for Cloud customers. If you attempt a Data residency migration, you will encounter an error message, “We are unable to schedule your move” when you get to the “Review and…
Jul 4, 03:54 UTC Resolved - Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA product impacted with issue creation and project creation. While Confluence was impacted with public link access by anonymous user and the mission control page. Confluence issue was fixed at 04-07-2024 02:30 UTC. The issue has been resolved and the service is op…
Jun 25, 05:30 UTC Completed - The scheduled maintenance has been completed. Jun 25, 03:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 24, 04:47 UTC Scheduled - We are planning a scheduled maintenance during this time. It is possible that Marketplace webpages may experience downtime or reduced performance during this period.
Jun 16, 09:32 UTC Completed - The scheduled maintenance has been completed. Jun 16, 07:40 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 16, 07:38 UTC Scheduled - We will be undergoing a scheduled maintenance in this window.
Jun 6, 04:30 UTC Resolved - Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.com. The issue has been resolved, and the pages are operating normally. Jun 6, 03:12 UTC Identified - We continue to work on resolving the issue with www.atlassian.com. We have identified the root cause and expect recovery shortly. Jun 6, 01:30 UTC Investigatin…
Feb 14, 23:32 UTC Resolved - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally. Feb 14, 22:55 UTC Monitoring - We have identified the root…
Feb 7, 17:44 UTC Resolved - Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally. Feb 7, 17:05 UTC Monitoring - We have mitiga…
Jan 12, 17:13 UTC Resolved - We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolved and the service is operating normally. Jan 12, 06:55 UTC Update - A fix for the bottleneck identified in the Group synchronization process for SCIM Provisioning has bee…
Dec 19, 03:28 UTC Resolved - It has been resolved. Atlassian's cross product user search is working. Dec 18, 16:23 UTC Update - Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected.We are in the process of investigating the root cause of this incident. Dec 18, 16:06 UTC Update - Atlassian's cross product user searc…
Nov 22, 04:27 UTC Resolved - Between 01:18 AM UTC to 03:31 AM UTC, we encountered a problem where some organisation admins were not able to access User Management on the Admin hub. We have identified the root cause of this issue and fixed it. Admin hub is functioning as expected now.
Oct 24, 10:00 UTC Resolved - Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation, this resulted in Jira Software, Jira Work Management, Jira Service management, Atlassian Access notification emails for some customers to be sent from generic Atlassian email domains rather than the custom domain email address. The issue has been resolved a…
Oct 4, 17:20 UTC Resolved - 100% resolved and services running normally Oct 4, 17:01 UTC Update - 99% of issues fixed and services are back to normal. Last 1% are manually begin fixed Oct 4, 16:20 UTC Update - We've solved 52% of the issues and are still on track to recover 100% within the original timeframe Oct 4, 15:47 UTC Monitoring - We've solved 15% of the issues and have a plan to recover 10…
Sep 29, 20:27 UTC Resolved - Between 04:36 UTC to 17:50 UTC, we experienced intermittent issues on Atlassian.com and Bitbucket Marketing pages. The issue has been resolved and the service is operating normally. Sep 29, 18:42 UTC Update - We are still investigating intermittent issues with these two domains. We will provide more details within the next hour. Sep 29, 17:44 UTC Update - We are still…
Sep 15, 05:19 UTC Resolved - Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally. Sep 15, 04:47 UTC Monitoring - We have identified the root cause, initiated mitigation actions, and are seeing a reduction in er…
Aug 2, 15:59 UTC Resolved - We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored. Aug 2, 14:25 UTC Monitoring - We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.
Jul 6, 15:37 UTC Resolved - We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally. Jul 6, 13:17 UTC Monitoring - We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and C…
Aug 5, 06:41 UTC Resolved - Between 05:15 UTC to 05:55 UTC, we experienced user registration failing. The issue has been resolved and the service is operating normally.
Jun 22, 03:33 UTC Resolved - Between 2:05 UTC and 2:42 UTC, we experienced failures to load some marketplace apps for customers tenanted in the apse, eu-west and eu-central regions. The issue has been resolved and the service is operating normally. Jun 22, 03:17 UTC Monitoring - We are investigating reports of intermittent errors for some marketplace apps across the following regions: apse, eu wes…