Aug 14, 13:45 EDT Resolved - This incident has been resolved. Aug 13, 16:11 EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 13, 15:10 EDT Identified - We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution.Asset delivery is not impacted. We will provide another updat…
Jul 29, 10:58 EDT Resolved - This incident has been resolved. Jul 29, 10:00 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 29, 09:35 EDT Investigating - Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message.Our team is investigating the issue and working to res…
Jul 23, 05:21 EDT Completed - cloudinary.com endpoints used for asset management and delivery have now been updated to support TLS v1.2 at a minimum. We'll continue to check and update any remaining cloudinary.com endpoints over the coming days to ensure all relevant endpoints have been updated. Jun 16, 10:42 EDT Scheduled - As part of a platform-wide security upgrade, Cloudinary will deprecate su…
Jul 21, 07:25 EDT Resolved - The recent issue impacting the Cloudinary MCP Connector has been successfully resolved.We can confirm that all services are now back to normal operation. Jul 21, 04:33 EDT Monitoring - A fix has been issued to address the connection failures with our MCP connector, and we are actively monitoring to ensure ongoing stability. Jul 20, 19:09 EDT Investigating - We are inve…
Jul 12, 08:44 EDT Resolved - This incident has been resolved. Jul 12, 06:20 EDT Monitoring - An issue affecting requests that included the g_auto transformation resulted in elevated error rates beginning at approximately 09:00 UTC on Sunday, July 12. The issue has been resolved, and we are continuing to monitor.
Jul 12, 07:30 EDT Resolved - Due to a change in security parameters, some customers are experiencing failures when attempting to sign in to Cloudinary via the Cloudinary Figma plugin (https://www.figma.com/community/plugin/1451492041396730459/cloudinary)
Jun 17, 02:36 EDT Resolved - This incident has been resolved. Jun 16, 13:45 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun 16, 11:19 EDT Investigating - We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be proces…
Jun 8, 02:31 EDT Resolved - The issue has been resolved, and all services are operating normally. Jun 7, 09:54 EDT Monitoring - The issue was identified, and a fix has been implemented. Jun 7, 09:30 EDT Investigating - We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximatel…
Mar 24, 15:35 EDT Resolved - We confirm that the update rolled out today has fixed the issue. Mar 24, 14:18 EDT Monitoring - We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally. Mar 24, 12:51 EDT Investigating - We want to inform you that starting 16:23 UTC, we're inve…
Mar 19, 14:38 EDT Resolved - The recent sign-up issue has been resolved. All services are now operating normally. Mar 19, 13:13 EDT Monitoring - A fix for this issue has been deployed, and we are currently monitoring the results. Mar 19, 12:48 EDT Investigating - We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal o…
Mar 12, 05:23 EDT Resolved - The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally. Mar 11, 16:36 EDT Monitoring - We have resolved the issues and are monitoring. Mar 11, 14:19 EDT Investigating - We want to inform you that we have identified an issue affecting MediaFlows where some event-based…
Feb 26, 13:22 EST Resolved - This incident has been resolved. Feb 26, 11:27 EST Monitoring - A fix has been implemented and we are monitoring the results. Feb 26, 07:50 EST Identified - We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved sear…
Feb 11, 02:04 EST Resolved - The issue has been resolved, and system performance has returned to normal. Feb 10, 12:55 EST Monitoring - A fix has been implemented and we are monitoring the results. Feb 10, 10:44 EST Investigating - From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.
Feb 10, 07:02 EST Resolved - This incident has been resolved. Feb 10, 03:21 EST Identified - Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.
Jan 8, 12:05 EST Resolved - This incident has been resolved. Jan 8, 10:56 EST Monitoring - Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status. Jan 8, 10:47 EST Investigating - Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Medi…
Jan 5, 02:52 EST Resolved - A fix has been implemented and this issue has been resolved Jan 4, 15:38 EST Monitoring - A fix has been implemented and we are monitoring the results. Jan 4, 14:03 EST Identified - The issue has been identified and a fix is being implemented. Jan 4, 12:51 EST Investigating - We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PD…
Jan 4, 03:42 EST Resolved - During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable.The issue is now resolved. Jan 4, 03:06 EST Monitoring - During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable.The issue is now resolved.
Dec 21, 09:43 EST Resolved - This incident has been resolved. Dec 21, 05:50 EST Monitoring - At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid planIssues were acknowledged quickly, and the system has returned to normal.Cloudinary support is conti…
Dec 15, 14:32 EST Resolved - This incident has been resolved. Dec 15, 12:42 EST Monitoring - A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring. Dec 15, 11:51 EST Update - We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete Dec 15, 10:10 EST Identifie…
Dec 10, 08:18 EST Resolved - This incident has been resolved. Dec 10, 08:18 EST Update - We are continuing to monitor for any further issues. Dec 10, 07:50 EST Monitoring - A fix has been implemented and we are monitoring the results. Dec 10, 07:30 EST Identified - Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is…
Dec 5, 09:04 EST Resolved - This incident has been resolved. Dec 5, 04:24 EST Monitoring - Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable. Dec 5, 04:24 EST Identified - Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it…
Nov 27, 04:12 EST Resolved - This incident has been resolved. Nov 25, 03:01 EST Monitoring - Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance. Nov 21, 13:47 EST Update - To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic…
Nov 10, 11:31 EST Resolved - This incident has been resolved. Nov 10, 05:48 EST Monitoring - A fix has been implemented and we are monitoring the results. Nov 10, 05:28 EST Identified - The issue has been identified and a fix is being implemented. Nov 10, 05:26 EST Investigating - Media Library Widget access is limited to first cloud in account.
Oct 22, 10:58 EDT Resolved - A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code. Oct 22, 10:41 EDT Identified - The source of the issue has been identified, and a fix will be deployed as soon as possible Oct 22…
Oct 21, 11:30 EDT Resolved - This incident has been resolved. Oct 21, 03:08 EDT Update - We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability. Oct 20, 16:39 EDT Monitoring - We have identified that Amazon's Rekognition service is currently down. Oct 20, 13:53 EDT Identified - We’ve identified the issue an…
Oct 21, 10:01 EDT Resolved - The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details. Oct 20, 16:40 EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 20…
Oct 16, 16:21 EDT Resolved - We've confirmed that any backlog was processed and the system is stable. Oct 16, 03:52 EDT Monitoring - We experienced a failure in delivering webhook notifications starting at around 05:57 UTC, lasting approximately 1.5 hours. The issue has been resolved, and we are currently monitoring to ensure system stability.
Oct 16, 08:16 EDT Resolved - The incident has been resolved. If you continue to experience issues, please contact Support for assistance. Oct 16, 04:10 EDT Monitoring - A fix has been implemented (7:20 UTC), and error rates have returned to normal as of 07:47 UTC. We are continuing to monitor the system. Oct 16, 03:36 EDT Investigating - We’re currently experiencing elevated error rates in Transfo…
Sep 3, 09:06 EDT Resolved - We have been informed of a security incident involving Drift, a third-party application previously integrated with our Salesforce environment as part of Cloudinary’s support processes. This incident is part of a broader issue affecting multiple organizations that use these services.Immediately upon learning of the situation, we disabled all connections between Cloudinar…
Aug 25, 08:19 EDT Resolved - API calls to api.cloudinary.com for clouds in EU/AP geo-regions may have experienced failures with 404 status code responses at approximately 7:20-11:20 UTC.