Nov 2, 15:31 UTC Resolved - A recent change led to a degraded Optimization Agent experience, this is now resolved and everything is running normally again. Nov 2, 15:18 UTC Investigating - Our monitoring systems have detected an outage of [COMPONENT] we're investigating the nature and the cause of the outage and we'll update this incident as we have more details
Oct 30, 08:19 UTC Completed - The scheduled maintenance has been completed. Oct 30, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 27, 13:04 UTC Scheduled - We will be performing scheduled maintenance on Workflows for customers in the EU region on Friday, October 30, 2026, from 7:00 to 9:00 AM Berlin time (CET).During this window,…
Oct 20, 10:28 UTC Resolved - This incident has been resolved. Oct 20, 09:53 UTC Monitoring - The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation. Oct 20, 08:57 UTC Update - Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable Oct 20,…
Oct 12, 18:27 UTC Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Oct 12, 18:22 UTC Identified - Our monitoring systems have detected an outage of Contentful Docs (https://www.contentful.com/developers/docs/) we're investigating the nature and the cause of the outage and we'll update this incident as we have more det…
Oct 12, 15:00 UTC Completed - The scheduled maintenance has been completed. Oct 12, 14:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 12, 12:59 UTC Scheduled - To improve GraphQL API reliability, Contentful will introduce a limit of 40,000 expanded fragment spreads per request.Expanded fragment spreads count fragment usages after reso…
Oct 2, 09:43 UTC Resolved - This issue has been resolved. Oct 2, 08:43 UTC Monitoring - The fix we implemented has resolved the issue for the remaining customers. We continue to monitor the situation. Oct 1, 11:29 UTC Update - The issue has been resolved for most customers. We continue to work on a resolution for everyone. Oct 1, 09:27 UTC Identified - We are investigating issues with advanced cac…
Sep 29, 15:44 UTC Resolved - The issue has been resolved. Sep 29, 15:16 UTC Monitoring - The issue has been resolved. We are monitoring the situation. Sep 29, 14:39 UTC Identified - Some customers are seeing CORS preflight failures when requesting cross-space references on CDA through webbrowsers. We've identified the cause and are working on resolution.
Sep 21, 07:56 UTC Completed - The scheduled maintenance has been completed. Sep 21, 07:27 UTC Verifying - Verification is currently underway for the maintenance items. Sep 21, 07:03 UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep 21, 07:02 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 1…
Sep 11, 17:57 UTC Resolved - The issue has been resolved. Sep 11, 17:38 UTC Monitoring - We have addressed the issue and are monitoring the situation. Sep 11, 15:46 UTC Identified - Some customers are experiencing issues on CDA where cross-space requests are returning incomplete results. We are working on a resolution.
Sep 3, 13:25 UTC Resolved - We identified the source of the issue which caused some items which were purged to get stuck in cache. We have complete a full cache purge in the EU and the issue is now resolved. Sep 3, 09:23 UTC Update - We are continuing to investigate this issue impacting a subset of customers in the EU. Sep 3, 07:45 UTC Investigating - Some customers in the EU data residency region…
Aug 28, 10:00 UTC Completed - The scheduled maintenance has been completed. Aug 28, 08:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 21, 21:39 UTC Scheduled - We will perform scheduled maintenance on 28 August 2026 from 08:00 to 10:00 UTC (10:00 to 12:00 CEST). During this window, access to ticket creation for customers to submit sup…
Aug 28, 06:32 UTC Completed - The scheduled maintenance has been completed. Aug 28, 06:13 UTC Verifying - Verification is currently underway for the maintenance items. Aug 28, 06:06 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 31, 08:20 UTC Scheduled - We will be carrying out a database upgrade during this maintenance window, affecting…
Aug 28, 05:50 UTC Resolved - The issue is resolved and audit logs are delivered as expected again. Aug 27, 16:28 UTC Identified - We've identified the issue and are working to resolve the daily audit logs for today, we've also confirmed that EU is unaffected. Aug 27, 16:26 UTC Investigating - Our monitoring systems have detected an outage of daily audit logs we're investigating the nature and the…
Aug 24, 21:37 UTC Resolved - We have implemented a fix and the issue has been resolved. Aug 24, 14:03 UTC Update - Some customers in the US data residency region are still experiencing issues with add-ons not being applied correctly to their spaces. We are working on a resolution. Aug 24, 12:12 UTC Identified - Some customers are experiencing issues with add-ons not being applied correctly to thei…
Aug 17, 11:56 UTC Resolved - The incident is resolved Aug 17, 10:19 UTC Monitoring - We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation. Aug 17, 09:37 UTC Identified - We have identified the issue and are working with our upstream provider to provide a fix. Aug 17, 09:05 UTC Investigating - We are investigating an issue where custo…
Aug 13, 11:38 UTC Resolved - The issue has been addressed. Aug 13, 10:31 UTC Monitoring - Error rates and latency on Content Management API in the EU data residency have improved. We continue to monitor the situation. Aug 13, 09:34 UTC Investigating - Some customers in the EU data residency region are experiencing latency and errors on Content Management API. We are investigating.
Aug 10, 14:14 UTC Resolved - This incident has been resolved. Aug 10, 13:55 UTC Monitoring - We've addressed the issue and are monitoring the situation. Aug 10, 12:27 UTC Update - Snapshot creation remains impacted. We continue to work on resolving the issue. Aug 10, 11:08 UTC Identified - Some customers are experiencing increased latency and errors when working with Snapshots. We are working on a…
Aug 10, 08:15 UTC Completed - The scheduled maintenance has been completed. Aug 10, 07:31 UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Aug 10, 07:15 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 3, 14:55 UTC Scheduled - We will be carrying out maintenance on our production databases in t…
Aug 4, 07:40 UTC Completed - The scheduled maintenance has been completed. Aug 4, 07:38 UTC Verifying - Verification is currently underway for the maintenance items. Aug 4, 07:17 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 3, 14:57 UTC Update - We will be undergoing scheduled maintenance during this time. Jul 28, 07:00 UTC Scheduled -…
Jul 3, 17:26 UTC Resolved - We have taken action and error rates have returned to normal. Jul 3, 11:29 UTC Update - Error rates have dropped back down again to normal levels. We are continuing to monitor the situation. Jul 3, 09:32 UTC Identified - We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Previ…
Jul 2, 14:27 UTC Resolved - This issue has been resolved. Jul 2, 12:21 UTC Monitoring - Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation. Jul 2, 11:19 UTC Identified - Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result. Jul 2, 10:32 UTC Update - We are continuing t…
Jul 1, 08:34 UTC Completed - The scheduled maintenance has been completed. Jul 1, 08:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 23, 13:48 UTC Scheduled - We will be carrying out maintenance on some of our production databases. Within this window, there may be occasional interruptions while using the Editing Interface or the Manage…
Jun 30, 12:21 UTC Resolved - This issue has been resolved. Jun 30, 11:26 UTC Monitoring - We have applied a fix for the issues with Content Model Templates and are monitoring the results. Jun 30, 10:53 UTC Investigating - Customers are experiencing increased latency and errors working with Content Model Templates . We are investigating.
Jun 28, 22:00 UTC Resolved - Due to an issue identified with an external provider a small portion of customer traffic may have experienced periodic spells of higher latency or timeouts / errors when making requests to the Contentful Management and Contentful Preview APIs in the past few days (26th to 29th June) - the issue has been resolved
Jun 18, 20:58 UTC Resolved - This issue is now resolved. Jun 18, 20:25 UTC Monitoring - Error rates have returned to normal. We continue to monitor the situation. Jun 18, 19:24 UTC Update - The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely. J…
Jun 18, 08:24 UTC Resolved - The asset picker in the Cloudinary Marketplace app was not working. The issue is resolved. Customers may need to do a hard refresh to clear their browser cache. Jun 18, 07:57 UTC Investigating - We have noticed an issue where the asset picker in the Cloudinary Marketplace app is not working. We are investigating and will post an update when we know more.
Jun 16, 08:00 UTC Completed - The scheduled maintenance has been completed. Jun 16, 06:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 12, 08:42 UTC Scheduled - We will be carrying out maintenance on our production databases in the US and EU data residency regions.Within this window, there may be occasional short interruptions while us…
Jun 12, 20:40 UTC Resolved - We have resolved the issue. Jun 12, 15:49 UTC Update - We continue working towards full resolution. Jun 12, 13:48 UTC Identified - A small amount of EU customers might still experience issues related to locale-based publishing. We are working on resolving these. Jun 12, 12:26 UTC Monitoring - We have resolved the issue for all affected customers and are monitoring. Jun…
Jun 11, 21:00 UTC Resolved - We have resolved the issue. Jun 11, 17:05 UTC Update - We continue working on the fix and have already seen resolution for the majority of customers affected by it. Jun 11, 15:24 UTC Update - We continue working on the resolution. Jun 11, 13:37 UTC Update - Editing and publishing errors have been resolved, but some published entries may not yet appear in filtered API r…
Jun 9, 14:18 UTC Resolved - We have resolved the underlying issue, the Optimization Hub is available again. Jun 9, 13:57 UTC Identified - The Optimization tab is unavailable for Contentful Personalization and Contentful Analytics customers.