THIS IS A SCHEDULED EVENT Aug 21, 08:00 - 09:00 UTC Jul 31, 08:20 UTC Scheduled - We will be carrying out a database upgrade during this maintenance window, affecting the EU and US regions.During the upgrade, the User Management API and the Spaces and Organizations endpoints in the Content Management API may experience brief interruptions. This may temporarily affect signup, login, logout, API key…
THIS IS A SCHEDULED EVENT Aug 4, 11:00 - 12:00 UTC Jul 28, 09:16 UTC Scheduled - We will be carrying out maintenance on our production databases in the {US | EU} data residency region. Within this window, there may be occasional short interruptions while using the Web App or the Management API. Impact to Delivery, Preview, and GraphQL API is minimal and only impacts uncached requests.
Jul 3, 17:26 UTC Resolved - We have taken action and error rates have returned to normal. Jul 3, 11:29 UTC Update - Error rates have dropped back down again to normal levels. We are continuing to monitor the situation. Jul 3, 09:32 UTC Identified - We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Previ…
Jul 2, 14:27 UTC Resolved - This issue has been resolved. Jul 2, 12:21 UTC Monitoring - Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation. Jul 2, 11:19 UTC Identified - Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result. Jul 2, 10:32 UTC Update - We are continuing t…
Jul 1, 08:34 UTC Completed - The scheduled maintenance has been completed. Jul 1, 08:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 23, 13:48 UTC Scheduled - We will be carrying out maintenance on some of our production databases. Within this window, there may be occasional interruptions while using the Editing Interface or the Manage…
Jun 30, 12:21 UTC Resolved - This issue has been resolved. Jun 30, 11:26 UTC Monitoring - We have applied a fix for the issues with Content Model Templates and are monitoring the results. Jun 30, 10:53 UTC Investigating - Customers are experiencing increased latency and errors working with Content Model Templates . We are investigating.
Jun 28, 22:00 UTC Resolved - Due to an issue identified with an external provider a small portion of customer traffic may have experienced periodic spells of higher latency or timeouts / errors when making requests to the Contentful Management and Contentful Preview APIs in the past few days (26th to 29th June) - the issue has been resolved
Jun 18, 20:58 UTC Resolved - This issue is now resolved. Jun 18, 20:25 UTC Monitoring - Error rates have returned to normal. We continue to monitor the situation. Jun 18, 19:24 UTC Update - The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely. J…
Jun 18, 08:24 UTC Resolved - The asset picker in the Cloudinary Marketplace app was not working. The issue is resolved. Customers may need to do a hard refresh to clear their browser cache. Jun 18, 07:57 UTC Investigating - We have noticed an issue where the asset picker in the Cloudinary Marketplace app is not working. We are investigating and will post an update when we know more.
Jun 16, 08:00 UTC Completed - The scheduled maintenance has been completed. Jun 16, 06:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 12, 08:42 UTC Scheduled - We will be carrying out maintenance on our production databases in the US and EU data residency regions.Within this window, there may be occasional short interruptions while us…
Jun 12, 20:40 UTC Resolved - We have resolved the issue. Jun 12, 15:49 UTC Update - We continue working towards full resolution. Jun 12, 13:48 UTC Identified - A small amount of EU customers might still experience issues related to locale-based publishing. We are working on resolving these. Jun 12, 12:26 UTC Monitoring - We have resolved the issue for all affected customers and are monitoring. Jun…
Jun 11, 21:00 UTC Resolved - We have resolved the issue. Jun 11, 17:05 UTC Update - We continue working on the fix and have already seen resolution for the majority of customers affected by it. Jun 11, 15:24 UTC Update - We continue working on the resolution. Jun 11, 13:37 UTC Update - Editing and publishing errors have been resolved, but some published entries may not yet appear in filtered API r…
Jun 9, 14:18 UTC Resolved - We have resolved the underlying issue, the Optimization Hub is available again. Jun 9, 13:57 UTC Identified - The Optimization tab is unavailable for Contentful Personalization and Contentful Analytics customers.
Jun 2, 14:51 UTC Resolved - We think the impact from the issue is over, however, uploads using 3rd cloud providers (Google Drive, Instagram, Box, Dropbox etc) are temporarily disabled. Jun 2, 13:27 UTC Identified - Uploads via 3rd party cloud integrations are affected. We are working on a resolution. Jun 2, 13:02 UTC Investigating - Some customers are experiencing issues uploading files. We are in…
May 26, 17:17 UTC Resolved - The issue has been resolved. May 26, 17:08 UTC Monitoring - We have addressed the issue and are monitoring the situation. May 26, 17:02 UTC Investigating - Some customers are experiencing issues with the Contentful Web App. We are investigating.
May 19, 20:17 UTC Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. May 19, 16:57 UTC Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
May 19, 16:29 UTC Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. May 19, 16:28 UTC Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
May 13, 13:57 UTC Resolved - The issue has been resolved. May 13, 13:52 UTC Monitoring - We have resolved the issue and are monitoring the situation. May 13, 13:47 UTC Investigating - Customers are experiencing errors on CMA and within the Web App, we are investigating.
May 5, 14:41 UTC Resolved - We've recovered the logs for all customers for the affected dates and these have been sent through to customer storage. May 5, 13:13 UTC Identified - Due to an internal change in data permissions, some audit logging data was not delivered to customers between April 30 and May 4. The pipeline has since recovered, and today’s logs are being delivered as expected. We are n…
May 4, 16:30 UTC Resolved - The issue has been resolved. May 4, 14:08 UTC Monitoring - All issues have been resolved, we are monitoring the situation. May 4, 14:06 UTC Identified - We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved May 4, 13:20 UTC Investigating - Some customers are experiencing issues logging in/receiving emai…
Apr 29, 07:08 UTC Completed - The scheduled maintenance has been completed. Apr 29, 06:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 17, 11:32 UTC Scheduled - We will be carrying out maintenance on our production databases. Within this window, there may be occasional interruptions while using the Editing Interface or the Management A…
Apr 28, 12:22 UTC Resolved - The issue has been resolved. Apr 28, 12:05 UTC Monitoring - This was a transient issue and has resolved. We continue to monitor the situation. Apr 28, 11:59 UTC Investigating - Some customers are reporting issues accessing their spaces/environments in the Contentful web app. We are investigating the issue.
Apr 23, 14:18 UTC Resolved - The issue has been resolved. Apr 23, 14:09 UTC Identified - We are working on improving the situation and see reduced error rates on workflows management. Apr 23, 13:39 UTC Investigating - Some Customers are experiencing issues with workflows, we are investigating.
Apr 23, 11:57 UTC Resolved - The issue has been resolved. Apr 23, 11:52 UTC Monitoring - The situation has improved. We will continue to monitor. Apr 23, 11:38 UTC Investigating - Some customers are experiencing 500 errors on our APIs. We are investigating.
Apr 13, 14:03 UTC Resolved - The issue has been resolved. Apr 13, 13:33 UTC Monitoring - Customers are reporting spaces are accessible in the web app again. We are monitoring the situation. Apr 13, 13:02 UTC Investigating - Some customers are reporting spaces not being shown in the Contentful web app. We are investigating.
Apr 7, 20:31 UTC Resolved - We have completed the rollout of the fix and believe all organizations should have restored functionality. Apr 7, 19:44 UTC Identified - We have identified the issue and are beginning to roll out a fix. We anticipate this taking approximately one hour, and will continue to provide updates. This incident is impacting web app views only for certain components, but is not…
Mar 31, 15:03 UTC Resolved - We have validated that the fix resolved the issue and customers are no longer seeing errors when accessing the org settings page in the Contentful WebApp. Mar 31, 14:58 UTC Monitoring - We have identified an issue where customers see an error when trying to access organisation settings in the Contentful WebApp. We have already applied a fix and are verifying the result…
Mar 31, 07:00 UTC Completed - The scheduled maintenance has been completed. Mar 31, 05:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 23, 16:19 UTC Scheduled - We will be performing maintenance on the Workflows API. During this time we expect the following effects for up to ~10 minutes for each region:- Workflows sidebar: not visible…
Mar 25, 09:00 UTC Completed - The scheduled maintenance has been completed. Mar 25, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 19, 09:50 UTC Scheduled - We will be carrying out maintenance our production databases. Within this window, there may be occasional interruptions while using the Editing Interface, the Management API. I…