Nov 5, 01:36 UTC Resolved - This issue is now resolved. Nov 4, 12:08 UTC Investigating - All private link traffic for AWS and Azure going to the Serverless intake-v2 endpoint (`.apm`) is not being accepted at the moment. Non private link traffic is flowing normally. We're working on a solution and we'll update this status page once the service has been restored.
Oct 23, 06:33 UTC Resolved - The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us. Oct 23, 04:59 UTC Identified - We have identified an issue preventing access t…
Oct 22, 20:50 UTC Resolved - We resolved the issue affecting AutoOps at 12:30 UTC.Elastic Cloud Hosted and Elastic Cloud Serverless: Customers who created a new account in the AWS us-east-1 region since approximately 00:30 UTC on October 22, 2026 were unable to access AutoOps and may have seen an error (HTTP 403) when opening it. Oct 22, 12:00 UTC Identified - We have identified the cause of the i…
Oct 21, 03:05 UTC Resolved - Engineers have mitigated an issue affecting the ability to scale existing Elastic Cloud Hosted deployments and Serverless projects in Azure. Scaling is working as expected. Oct 20, 22:27 UTC Monitoring - Engineers have identified and mitigated an issue affecting the ability to scale existing Elastic Cloud Hosted deployments and Serverless projects in Azure. We are moni…
Oct 20, 21:54 UTC Resolved - The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region has been resolved. Engineering has completed recovery of infrastructure running in the affected availability zone.Elastic Cloud Hosted: Customers whose plan changes or other operations failed during the incident are advised to retry them…
Oct 18, 21:25 UTC Completed - The scheduled maintenance has been completed. Oct 18, 21:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 17:40 UTC Scheduled - We will be performing scheduled maintenance on the Cloud console. For a brief window during this maintenance, customers may experience failures when logging in or signing up, s…
THIS IS A SCHEDULED EVENT Oct 18, 21:00 UTC - Oct 19, 03:00 UTC Oct 15, 15:41 UTC Scheduled - We will be performing scheduled maintenance on the Cloud console. During the maintenance, customers may experience failures when logging in or signing up, switching organizations, managing members and roles, or creating and revoking API keys. Customers who are already logged in may be logged out. Existing…
Oct 9, 00:54 UTC Resolved - The upstream cloud storage issue affecting some Elastic Cloud Serverless projects in the GCP us-central1 region has been resolved. Project operations have returned to normal, and we are no longer seeing affected projects in a red health state. Oct 8, 20:47 UTC Monitoring - We have observed improvements after mitigations were applied by our upstream cloud storage provide…
Oct 6, 17:54 UTC Resolved - The issue affecting metric availability for Serverless projects in Azure UAE North has been resolved. Delayed “Usage and performance” metrics are now recovering, and queued usage records are being processed. No data loss is expected. Oct 6, 14:04 UTC Investigating - Customers with Serverless projects in the Azure UAE North region may see delays in metrics displayed in C…
Sep 30, 20:44 UTC Resolved - This issue was resolved in the 9.5.3 release of Elasticsearch. Customers running versions 9.5.0, 9.5.1, or 9.5.2 of Elasticsearch are advised to update to a newer version as soon as possible. Sep 3, 15:47 UTC Update - Elasticsearch 9.5.3 has been released and all customers currently running 9.5.0, 9.5.1 or 9.5.2 are advised to update to this new version as soon as poss…
Sep 23, 16:03 UTC Resolved - This issue has been resolved. Sep 23, 14:04 UTC Investigating - We are currently experiencing delays in provisioning new cloud resources due to slowness with an external container image provider. This may result in delays when creating new deployments, scaling existing ones, or relocating instances affected by infrastructure maintenance. As mitigation, you can try re-r…
Sep 17, 16:31 UTC Resolved - The issue causing missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions has been fully resolved. Cluster health, shard, and deployment data were unaffected throughout, and no data was lost. Sep 17, 16:13 UTC Identified - We've identified the cause of the missing node-level metrics (CPU, memory, disk, thread p…
Sep 17, 10:30 UTC Resolved - We have confirmed that Elastic Agents are no longer experiencing enrollment failures related to this issue. Corrected Fleet Server releases (9.5.4 / 9.4.6) have been available on Elastic Cloud Hosted and Elastic Cloud Enterprise stack packs since September 10, 2026, and all known affected deployments have confirmed recovery.If you upgraded to an affected release before…
Sep 16, 15:38 UTC Resolved - The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved. Sep 16, 14:49 UTC Monitoring - We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved. Sep 16, 13:17 UTC Inves…
Sep 13, 07:45 UTC Resolved - The metrics ingestion delay in GCP us-east4 has been fully resolved. All queued data has been processed and metrics are now showing in the console in real time. Sep 13, 02:55 UTC Monitoring - Metrics queues are being processed and delayed data is starting to show again. We'll monitor to be sure everything catches up as expected. Sep 13, 00:18 UTC Identified - We've ide…
Sep 10, 22:31 UTC Resolved - This incident has been resolved. Sep 10, 09:51 UTC Monitoring - Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution. Sep 10, 06:03 UTC Update - Update: This incident is still ongoing and we are continuing to investigate. Sep 1…
Sep 2, 00:04 UTC Resolved - From 21:50 to 23:42 UTC, we encountered elevated error rates for Anthropic Claude Haiku 4.5, OpenAI GPT-5.6, and Google Gemini 2.5 Flash with the Elastic Inference Service in EU regions. This issue has now been resolved.
Sep 1, 20:05 UTC Resolved - This issue has been resolved. Sep 1, 16:22 UTC Monitoring - We are seeing signs of recovery for services in GCP us-central1 impacted by an upstream CSP issue. We are continuing to monitor the situation and will provide updates as they become available. Sep 1, 16:15 UTC Update - An ongoing upstream CSP issue is impacting services running in GCP us-central1. This includes…
Aug 27, 18:33 UTC Resolved - This is now resolved Aug 27, 17:11 UTC Monitoring - On August 26, at around 00:00 UTC we deployed a change in Managed Inputs that affected some rules in our internal DNS provider, removing the .apm endpoints some of our Serverless customers. The service was restored around 9AM UTC on the same day. During this time, some customers would have experienced unavailability o…
Aug 20, 22:13 UTC Resolved - This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident. Aug 20, 21:59 UTC Identified - We have identified the root cause of the elevated error rates affecting serverless managed OTLP. A mitigation has been applied and we are monitoring to confirm error rates return to baseline.Based o…
Aug 20, 17:09 UTC Resolved - Elasticsearch 9.5.2 has been released and contains the fix for this issue. Customers running 9.5.0 or 9.5.1 should upgrade to 9.5.2. At this time we are considering this issue resolved and will be providing no further updates. Aug 14, 09:22 UTC Identified - Elasticsearch 9.5.1 contains a known issue where boolean queries containing a must, filter, or should clause usin…
Aug 20, 16:22 UTC Resolved - Azure's storage component issues in the eastus region have been resolved. Consequently, Serverless project creation times have returned to normal and are functioning as expected. Aug 20, 14:05 UTC Monitoring - We have determined that the issue stems from an upstream problem with Azure's storage component. Upon examination, the impact is limited strictly to new project…
Aug 17, 11:40 UTC Resolved - The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error.Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/end…
Aug 13, 08:40 UTC Resolved - We've resolved the issue affecting Serverless project creation and modifications. All systems are now operating normally. Aug 13, 06:04 UTC Monitoring - We've identified and resolved the issue affecting Serverless project creation and modifications. Our fix has been deployed, and all services are operating normally.Current status:- Creating and modifying Serverless pro…
Aug 12, 08:59 UTC Resolved - Elasticsearch 9.5.1 has been released and contains the fix for this issue. Customers running 9.5.0 should upgrade to 9.5.1. At this time we are considering this issue resolved and will be providing no further updates. Aug 6, 12:12 UTC Update - A patch release containing the fix is in progress and it is expected to be available within the next week. Our recommendation t…
Aug 6, 17:41 UTC Resolved - On 2026-08-06 between 0900 - 1200 UTC, customers in GCP asia-south1 may have experienced high latency when communicating with their Elasticsearch deployments during this window. The cause has been identified and mitigated.
Jul 28, 23:30 UTC Completed - The scheduled maintenance has been completed. Jul 28, 22:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 14, 12:37 UTC Scheduled - On Tuesday, July 28, between 22:00 and 23:30 UTC, we will be performing planned infrastructure maintenance on the Elastic Inference Service (EIS). EIS is the default managed in…
Jul 23, 16:37 UTC Resolved - Delivery delays have been resolved, MFA email delivery is fully functional for all customers. Jul 21, 23:10 UTC Monitoring - Delivery delays have been mitigated. We will continue to monitor to ensure delivery remains stable. Jul 21, 14:25 UTC Update - Update: This incident is still ongoing and we are continuing to investigate. Jul 21, 10:56 UTC Update - Update: This in…
Jul 22, 23:14 UTC Resolved - All metering errors have been corrected. We will be issuing refunds to the small number of affected customers. Jul 22, 10:49 UTC Update - We are still investigating the metering issue impacting a small number of customers.We'll provide a further update when new information is available. Jul 21, 23:15 UTC Update - We are still investigating the metering issue impacting…
Jul 21, 14:21 UTC Resolved - This incident was resolved on Jul 20 14:00 UTC, and was posted retroactively. Jul 21, 13:45 UTC Identified - RESOLVED - Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in t…