Sep 16, 15:38 UTC Resolved - The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved. Sep 16, 14:49 UTC Monitoring - We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved. Sep 16, 13:17 UTC Inves…
Sep 13, 07:45 UTC Resolved - The metrics ingestion delay in GCP us-east4 has been fully resolved. All queued data has been processed and metrics are now showing in the console in real time. Sep 13, 02:55 UTC Monitoring - Metrics queues are being processed and delayed data is starting to show again. We'll monitor to be sure everything catches up as expected. Sep 13, 00:18 UTC Identified - We've ide…
Sep 11, 16:00 UTC Update - We have patched Fleet Server versions 9.5.3 and 9.4.6 with corrected releases deployed as of September 10, 2026 at 21:20 UTC.- Upgrading to the current 9.4.6 or 9.5.3 releases will not be affected by this bug as the updated release contains the fix.- If you upgraded to 9.4.6 or 9.5.3 before 21:20 UTC on 10 September 2026, perform the following mitigation: 1. Force restar…
Sep 10, 22:31 UTC Resolved - This incident has been resolved. Sep 10, 09:51 UTC Monitoring - Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution. Sep 10, 06:03 UTC Update - Update: This incident is still ongoing and we are continuing to investigate. Sep 1…
Sep 3, 15:47 UTC Update - Elasticsearch 9.5.3 has been released and all customers currently running 9.5.0, 9.5.1 or 9.5.2 are advised to update to this new version as soon as possible.Impacted customers are advised to follow the workaround steps from https://github.com/elastic/elasticsearch/issues/158212 after the upgrade. Sep 3, 12:13 UTC Monitoring - Elasticsearch 9.5.3 has been released and all…
Sep 2, 00:04 UTC Resolved - From 21:50 to 23:42 UTC, we encountered elevated error rates for Anthropic Claude Haiku 4.5, OpenAI GPT-5.6, and Google Gemini 2.5 Flash with the Elastic Inference Service in EU regions. This issue has now been resolved.
Sep 1, 20:05 UTC Resolved - This issue has been resolved. Sep 1, 16:22 UTC Monitoring - We are seeing signs of recovery for services in GCP us-central1 impacted by an upstream CSP issue. We are continuing to monitor the situation and will provide updates as they become available. Sep 1, 16:15 UTC Update - An ongoing upstream CSP issue is impacting services running in GCP us-central1. This includes…
Aug 27, 18:33 UTC Resolved - This is now resolved Aug 27, 17:11 UTC Monitoring - On August 26, at around 00:00 UTC we deployed a change in Managed Inputs that affected some rules in our internal DNS provider, removing the .apm endpoints some of our Serverless customers. The service was restored around 9AM UTC on the same day. During this time, some customers would have experienced unavailability o…
Aug 20, 22:13 UTC Resolved - This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident. Aug 20, 21:59 UTC Identified - We have identified the root cause of the elevated error rates affecting serverless managed OTLP. A mitigation has been applied and we are monitoring to confirm error rates return to baseline.Based o…
Aug 20, 17:09 UTC Resolved - Elasticsearch 9.5.2 has been released and contains the fix for this issue. Customers running 9.5.0 or 9.5.1 should upgrade to 9.5.2. At this time we are considering this issue resolved and will be providing no further updates. Aug 14, 09:22 UTC Identified - Elasticsearch 9.5.1 contains a known issue where boolean queries containing a must, filter, or should clause usin…
Aug 20, 16:22 UTC Resolved - Azure's storage component issues in the eastus region have been resolved. Consequently, Serverless project creation times have returned to normal and are functioning as expected. Aug 20, 14:05 UTC Monitoring - We have determined that the issue stems from an upstream problem with Azure's storage component. Upon examination, the impact is limited strictly to new project…
Aug 17, 11:40 UTC Resolved - The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error.Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/end…
Aug 13, 08:40 UTC Resolved - We've resolved the issue affecting Serverless project creation and modifications. All systems are now operating normally. Aug 13, 06:04 UTC Monitoring - We've identified and resolved the issue affecting Serverless project creation and modifications. Our fix has been deployed, and all services are operating normally.Current status:- Creating and modifying Serverless pro…
Aug 12, 08:59 UTC Resolved - Elasticsearch 9.5.1 has been released and contains the fix for this issue. Customers running 9.5.0 should upgrade to 9.5.1. At this time we are considering this issue resolved and will be providing no further updates. Aug 6, 12:12 UTC Update - A patch release containing the fix is in progress and it is expected to be available within the next week. Our recommendation t…
Aug 6, 17:41 UTC Resolved - On 2026-08-06 between 0900 - 1200 UTC, customers in GCP asia-south1 may have experienced high latency when communicating with their Elasticsearch deployments during this window. The cause has been identified and mitigated.
Jul 28, 23:30 UTC Completed - The scheduled maintenance has been completed. Jul 28, 22:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 14, 12:37 UTC Scheduled - On Tuesday, July 28, between 22:00 and 23:30 UTC, we will be performing planned infrastructure maintenance on the Elastic Inference Service (EIS). EIS is the default managed in…
Jul 23, 16:37 UTC Resolved - Delivery delays have been resolved, MFA email delivery is fully functional for all customers. Jul 21, 23:10 UTC Monitoring - Delivery delays have been mitigated. We will continue to monitor to ensure delivery remains stable. Jul 21, 14:25 UTC Update - Update: This incident is still ongoing and we are continuing to investigate. Jul 21, 10:56 UTC Update - Update: This in…
Jul 22, 23:14 UTC Resolved - All metering errors have been corrected. We will be issuing refunds to the small number of affected customers. Jul 22, 10:49 UTC Update - We are still investigating the metering issue impacting a small number of customers.We'll provide a further update when new information is available. Jul 21, 23:15 UTC Update - We are still investigating the metering issue impacting…
Jul 21, 14:21 UTC Resolved - This incident was resolved on Jul 20 14:00 UTC, and was posted retroactively. Jul 21, 13:45 UTC Identified - RESOLVED - Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in t…
Jul 18, 02:45 UTC Resolved - Resolved – This incident is resolved. Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in their AutoOps monitoring data during this timeframe.
Jul 15, 01:12 UTC Resolved - This incident has been resolved Jul 15, 00:31 UTC Monitoring - The ability to manage Elastic Cloud Hosted deployments via the Cloud Console has been restored Jul 15, 00:15 UTC Investigating - We are investigating errors with our cloud console affecting access to create, update, delete and view Elastic Cloud Hosted deployments. Our team is actively investigating the cau…
Jul 13, 12:19 UTC Resolved - This incident has been resolved. Jul 13, 12:15 UTC Investigating - We are investigating a problem that prevents customers from authenticating against Elastic Cloud using their Microsoft login credentials
Jul 2, 03:00 UTC Resolved - The incident impacting a subset of customers with EIS in EMEA regions has been resolved. Services have been fully restored and the team has confirmed stability. Jul 2, 02:24 UTC Monitoring - The issue affecting a subset of customers with EIS in EMEA regions has been mitigated and the service have been restored. Jul 2, 00:54 UTC Investigating - We have identified continu…
Jul 1, 23:05 UTC Resolved - The issue affecting EIS for Elastic Cloud customers with projects or deployments on GCP and Azure in EMEA regions has been resolved. Jul 1, 22:45 UTC Update - We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions. Jul 1, 22:44 UTC Update - We are current…
Jul 1, 22:00 UTC Completed - The scheduled maintenance has been completed. Jul 1, 21:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 29, 20:38 UTC Scheduled - On Wednesday, July 1, between 21:00 and 22:00 UTC, we will be performing planned infrastructure maintenance on the Elastic Inference Service (EIS). EIS is the default managed inf…
Jul 1, 20:23 UTC Resolved - This issue has been resolved. Jul 1, 19:50 UTC Monitoring - The system has recovered and we are continuing to monitor the situation. Jul 1, 16:50 UTC Identified - We have identified the issue and implemented a fix. We are seeing signs of system recovery and are continuing to monitor the situation closely. Jul 1, 15:39 UTC Investigating - We're experiencing a monitoring…
Jun 29, 16:58 UTC Resolved - This issue has been resolved. Jun 29, 16:33 UTC Update - We are continuing to work on a fix for this issue. Jun 29, 16:32 UTC Identified - We have identified an issue with our ability to deliver certain static assets to our products. We have identified and are working to implement a fix.
Jun 17, 17:35 UTC Resolved - This issue has been resolved. Jun 17, 16:53 UTC Monitoring - We have identified and deployed a fix for this issue and are continuing to closely monitor the situation. Jun 17, 15:52 UTC Identified - We are currently investigating an issue when creating/updating Deployments in several regions.We've identified the issue and working on applying a fix.We will provide an upd…
Jun 17, 00:59 UTC Resolved - This issue is resolved. Jun 17, 00:02 UTC Update - This incident is ongoing. The upstream providers are aware and working to resolve the issue. We will provide an update when the status changes or within an hour, whichever comes first. Jun 16, 22:54 UTC Identified - We are currently experiencing an issue impacting the ability to ingest data into mOTLP and .amp endpoint…
Jun 16, 11:36 UTC Resolved - We have identified the root cause and mitigated the issue. Users should now be able to log in to Kibana via the "Log in with Elastic Cloud" button. Jun 16, 11:21 UTC Update - We are continuing to investigate this issue. Jun 16, 10:57 UTC Investigating - We have detected an issue with the Kibana authentication flow for both Deployments and Projects. Authenticating to Ki…