Jul 28, 23:30 UTC Completed - The scheduled maintenance has been completed. Jul 28, 22:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 14, 12:37 UTC Scheduled - On Tuesday, July 28, between 22:00 and 23:30 UTC, we will be performing planned infrastructure maintenance on the Elastic Inference Service (EIS). EIS is the default managed in…
Jul 23, 16:37 UTC Resolved - Delivery delays have been resolved, MFA email delivery is fully functional for all customers. Jul 21, 23:10 UTC Monitoring - Delivery delays have been mitigated. We will continue to monitor to ensure delivery remains stable. Jul 21, 14:25 UTC Update - Update: This incident is still ongoing and we are continuing to investigate. Jul 21, 10:56 UTC Update - Update: This in…
Jul 22, 23:14 UTC Resolved - All metering errors have been corrected. We will be issuing refunds to the small number of affected customers. Jul 22, 10:49 UTC Update - We are still investigating the metering issue impacting a small number of customers.We'll provide a further update when new information is available. Jul 21, 23:15 UTC Update - We are still investigating the metering issue impacting…
Jul 21, 14:21 UTC Resolved - This incident was resolved on Jul 20 14:00 UTC, and was posted retroactively. Jul 21, 13:45 UTC Identified - RESOLVED - Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in t…
Jul 18, 02:45 UTC Resolved - Resolved – This incident is resolved. Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in their AutoOps monitoring data during this timeframe.
Jul 15, 01:12 UTC Resolved - This incident has been resolved Jul 15, 00:31 UTC Monitoring - The ability to manage Elastic Cloud Hosted deployments via the Cloud Console has been restored Jul 15, 00:15 UTC Investigating - We are investigating errors with our cloud console affecting access to create, update, delete and view Elastic Cloud Hosted deployments. Our team is actively investigating the cau…
Jul 13, 12:19 UTC Resolved - This incident has been resolved. Jul 13, 12:15 UTC Investigating - We are investigating a problem that prevents customers from authenticating against Elastic Cloud using their Microsoft login credentials
Jul 2, 03:00 UTC Resolved - The incident impacting a subset of customers with EIS in EMEA regions has been resolved. Services have been fully restored and the team has confirmed stability. Jul 2, 02:24 UTC Monitoring - The issue affecting a subset of customers with EIS in EMEA regions has been mitigated and the service have been restored. Jul 2, 00:54 UTC Investigating - We have identified continu…
Jul 1, 23:05 UTC Resolved - The issue affecting EIS for Elastic Cloud customers with projects or deployments on GCP and Azure in EMEA regions has been resolved. Jul 1, 22:45 UTC Update - We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions. Jul 1, 22:44 UTC Update - We are current…
Jul 1, 22:00 UTC Completed - The scheduled maintenance has been completed. Jul 1, 21:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 29, 20:38 UTC Scheduled - On Wednesday, July 1, between 21:00 and 22:00 UTC, we will be performing planned infrastructure maintenance on the Elastic Inference Service (EIS). EIS is the default managed inf…
Jul 1, 20:23 UTC Resolved - This issue has been resolved. Jul 1, 19:50 UTC Monitoring - The system has recovered and we are continuing to monitor the situation. Jul 1, 16:50 UTC Identified - We have identified the issue and implemented a fix. We are seeing signs of system recovery and are continuing to monitor the situation closely. Jul 1, 15:39 UTC Investigating - We're experiencing a monitoring…
Jun 29, 16:58 UTC Resolved - This issue has been resolved. Jun 29, 16:33 UTC Update - We are continuing to work on a fix for this issue. Jun 29, 16:32 UTC Identified - We have identified an issue with our ability to deliver certain static assets to our products. We have identified and are working to implement a fix.
Jun 17, 17:35 UTC Resolved - This issue has been resolved. Jun 17, 16:53 UTC Monitoring - We have identified and deployed a fix for this issue and are continuing to closely monitor the situation. Jun 17, 15:52 UTC Identified - We are currently investigating an issue when creating/updating Deployments in several regions.We've identified the issue and working on applying a fix.We will provide an upd…
Jun 17, 00:59 UTC Resolved - This issue is resolved. Jun 17, 00:02 UTC Update - This incident is ongoing. The upstream providers are aware and working to resolve the issue. We will provide an update when the status changes or within an hour, whichever comes first. Jun 16, 22:54 UTC Identified - We are currently experiencing an issue impacting the ability to ingest data into mOTLP and .amp endpoint…
Jun 16, 11:36 UTC Resolved - We have identified the root cause and mitigated the issue. Users should now be able to log in to Kibana via the "Log in with Elastic Cloud" button. Jun 16, 11:21 UTC Update - We are continuing to investigate this issue. Jun 16, 10:57 UTC Investigating - We have detected an issue with the Kibana authentication flow for both Deployments and Projects. Authenticating to Ki…
Jun 15, 19:13 UTC Resolved - This issue has been resolved. Jun 15, 18:00 UTC Monitoring - This issue has been mitigated, and we are continuing to monitor the situation. Jun 15, 17:31 UTC Investigating - We are currently investigating an intermittent issue which may cause unavailability of Elastic Cloud Serverless projects or the inability to create new Serverless projects in AWS us-east-1. We will…
Jun 4, 09:20 UTC Resolved - This incident has been resolved. Jun 4, 06:21 UTC Update - Customers may see delays with creating Azure serverless projects and existing Azure projects may be temporarily unavailable.We are seeing increased recovery across as we monitor the situation. Services are being restored.Monitoring is continuing, and we will provide further updates as we progress. Jun 4, 03:44 U…
Jun 2, 19:50 UTC Resolved - This incident has been resolved. Jun 2, 15:02 UTC Update - We are seeing some signs of recovery, and have taken action to mitigate the impact and speed up recovery.Some users will still see seeing missing metrics visualizations in the Cloud console, for deployments in the Azure North Europe region.We are actively investigating and will provide another update within 1 ho…
May 31, 21:33 UTC Resolved - This incident has been resolved. May 30, 06:36 UTC Update - We continue to monitor the situation which has mostly recovered. A small number of deployments are still not healthy.Our support team is working on resolving these on a case-by-case basis. May 29, 18:50 UTC Monitoring - Remediation is underway and systems are recovering. We continue to monitor the situation an…
May 29, 18:36 UTC Resolved - This issue has been resolved. May 29, 18:00 UTC Investigating - We're aware of an issue with creating Serverless projects in the AWS ap-southeast-2 region. The engineering team is investigating the problem. We will post the next update in 2 hours.
May 27, 13:06 UTC Resolved - The permanent resolution has been implemented, thus concluding our resolution actions. This incident is resolved. May 22, 16:19 UTC Update - We continue to actively monitor the implemented mitigation actions. All new user logins are functioning as expected. A permanent resolution is scheduled to be implemented early next week. Our next update will be once the resolutio…
May 26, 21:35 UTC Resolved - Some users experienced missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the Azure Southeast Asia region. We have already stabilized the situation.
May 23, 22:26 UTC Resolved - The system has recovered and functionality has returned to normal. May 23, 22:11 UTC Identified - The problem has been identified and is being stabilized, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status. May 23, 21:42 UTC Investigating - Some use…
May 22, 04:54 UTC Resolved - Synthetics browser monitors running in Europe-Germany region (GCP europe-west3) for some of the users were experiencing delayed executions results and some of them being stopped. The issue affected both Elastic Cloud Hosted and Elastic Cloud Serverless in that region and other regions were not impacted.
May 11, 11:11 UTC Resolved - We have confirmed no further impact from this incident, and are now considering this issue resolved. Thank you for your patience. May 11, 08:00 UTC Monitoring - We are aware of issues resulting in temporary unavailability across multiple Serverless projects. From 08:00 UTC to 09:40 UTC on May 11, Search, Ingest and EIS functionality may have been unavailable.The root c…
May 9, 01:01 UTC Resolved - This issue is now resolved. Email delivery has been successful with no monitored issues. May 8, 23:11 UTC Monitoring - A solution has been implemented, and email delivery has resumed. We are continuing to track the situation closely and will provide another update once considered resolved. May 8, 18:10 UTC Investigating - We are currently investigating reports that some…
Apr 30, 22:36 UTC Resolved - This issue has now been resolved. Apr 30, 22:18 UTC Monitoring - This issue has now been resolved and we are continuing to monitor the system. Apr 30, 21:46 UTC Identified - We have identified and are working to mitigate an issue which is causing delayed AutoOps metrics for customers in AWS us-east-1.
Apr 28, 18:40 UTC Resolved - The system has recovered and functionality has returned to normal. Apr 28, 17:39 UTC Identified - We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status. Apr 28, 16:3…
Apr 27, 12:40 UTC Resolved - The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a…
Apr 22, 16:14 UTC Completed - The scheduled maintenance has been completed. Apr 22, 16:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 15, 15:34 UTC Scheduled - The Elastic geoip service (geoip.elastic.co) will transition to serving downloads from a new storage backend. Please see this announcement post for more details: https://discus…