Aug 23, 05:12 UTC Resolved - This incident has been resolved. Aug 23, 02:03 UTC Update - We are seeing short but frequent spikes in errors affecting a small subset of traffic on the us2 cluster. The impact is intermittent and varies across customers, with the vast majority of customers experiencing no impact.Our systems have automatically scaled capacity in response to the unusual traffic bursts,…
Aug 22, 04:47 UTC Resolved - This incident has been resolved. Aug 22, 03:32 UTC Monitoring - A fix has been implemented, and we are monitoring the results. All publish requests are now succeeding. Aug 22, 03:17 UTC Investigating - We are investigating an increased error rate affecting the us2 cluster.All services remain operational, but a subset of customers may experience intermittent issues.
Apr 6, 02:55 UTC Resolved - This incident has been resolved. Apr 6, 02:32 UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr 6, 02:01 UTC Identified - The issue has been identified and a fix is being implemented. Apr 6, 01:52 UTC Investigating - We are currently investigating an issue with intermittent errors for the Channels API in US2 cluster.
Mar 31, 12:44 UTC Resolved - This incident has been resolved. Mar 31, 12:42 UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar 31, 12:33 UTC Identified - Customers on the SA1 cluster may have experienced delayed or missed webhook deliveries, including cache channel webhooks.
Mar 15, 06:30 UTC Completed - The scheduled maintenance has been completed. Mar 15, 06:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 10, 15:31 UTC Scheduled - Scheduled maintenance will be performed on cluster us3. During this window, a subset of API requests may experience intermittent failures.
Feb 15, 22:14 UTC Resolved - This incident has been resolved. Feb 15, 21:38 UTC Monitoring - The fix has been implemented and we are monitoring the results. The issue affected only part of the cluster traffic. All services are currently operational Feb 15, 20:33 UTC Investigating - We are currently investigating this issue.
Feb 6, 12:25 UTC Completed - The scheduled maintenance has been completed. Feb 6, 10:20 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 6, 10:18 UTC Scheduled - We will be performing maintenance to increase cluster capacity. Some clients may experience reconnections.
Feb 5, 14:58 UTC Completed - The scheduled maintenance has been completed. Feb 5, 10:45 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 5, 10:41 UTC Scheduled - We will be performing scheduled maintenance during this time to increase cluster capacity. Some clients may experience reconnections.
Jan 29, 10:58 UTC Resolved - This incident has been resolved. Jan 29, 10:55 UTC Monitoring - A fix has been implemented and we are monitoring the situation Jan 29, 10:38 UTC Investigating - We are currently investigating the issue with increased error rate for the Channels API in cluster us3
Jan 26, 22:43 UTC Resolved - This incident has been resolved. Jan 26, 22:29 UTC Investigating - We are currently investigating this issue.
Jan 23, 11:58 UTC Resolved - All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us. Jan 22, 16:38 UTC Identified - We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly d…
Jan 16, 12:41 UTC Resolved - This incident has been resolved. Jan 16, 11:10 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 16, 10:56 UTC Identified - The issue has been identified and a fix is being implemented. Jan 16, 08:48 UTC Investigating - We are currently investigating this issue.
Jan 16, 01:37 UTC Resolved - This incident has been resolved. Jan 16, 01:16 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan 16, 01:07 UTC Investigating - We are currently investigating this issue.
Jan 14, 20:57 UTC Completed - The scheduled maintenance has been completed. Jan 14, 20:16 UTC Verifying - Verification is currently underway for the maintenance items. Jan 14, 20:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 14, 09:44 UTC Scheduled - We will be performing maintenance on the Pusher Channels Stats Integration (Datadog…
Jan 8, 09:58 UTC Completed - The scheduled maintenance has been completed. Jan 8, 09:15 UTC Verifying - Verification is currently underway for the maintenance items. Jan 8, 08:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 7, 16:53 UTC Scheduled - We will be performing maintenance on the Pusher Channels Stats Integration (Datadog & Li…
Dec 16, 13:44 UTC Completed - The scheduled maintenance has been completed. Dec 16, 13:06 UTC Verifying - Verification is currently underway for the maintenance items. Dec 16, 10:18 UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Dec 16, 10:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 1…
Dec 15, 16:36 UTC Completed - The scheduled maintenance has been completed. Dec 15, 14:05 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 15, 14:03 UTC Scheduled - We’re currently performing maintenance on the Pusher Channels Stats Integration (Datadog & Librato). Some users may notice brief disruptions during this rollout. We’ll keep you…
Oct 27, 13:34 UTC Resolved - This incident has been resolved. Oct 27, 12:53 UTC Update - All services are now fully operational. We continue to monitor the cluster. Oct 27, 12:41 UTC Monitoring - We observed unusual activity on the cluster, likely caused by at least one customer experiencing a cyber attack. Our team is mitigating the issue while simultaneously increasing cluster resources to minim…
Oct 21, 17:43 UTC Resolved - This incident has been resolved. Oct 21, 17:39 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 21, 17:32 UTC Identified - We are currently investigating an issue affecting the Channels API. A large number of customers may be unable to publish new messages through the API in the AP4 cluster. Oct 21, 15:29 UTC Monitoring - A fix has bee…
Oct 21, 07:14 UTC Resolved - This incident has been resolved. Oct 20, 17:26 UTC Investigating - Our cloud provider is currently experiencing an incident that's causing increased latency on Pusher Channels main cluster `mt1` . This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and workin…
Oct 21, 07:13 UTC Resolved - This incident has been resolved. Oct 20, 17:21 UTC Investigating - Our cloud provider is currently experiencing an incident that's affecting Pusher Beams operations. This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effect…
Oct 20, 20:41 UTC Resolved - This incident has been resolved. Oct 20, 20:20 UTC Monitoring - All services are now fully operational. Our team continues to monitor the system closely to ensure ongoing stability and performance. Oct 20, 19:59 UTC Update - Our team has identified the root cause of the issue and implemented a fix. The affected cluster is now in the process of recovering, and performan…
Oct 20, 12:57 UTC Resolved - This incident has been resolved. Oct 20, 10:17 UTC Update - Our cloud provider is reporting recovery across most affected services. On our side, we haven’t noticed any issues in the past hour, and all services are operating normally. We continue to monitor the situation closely and will provide updates if anything changes. Oct 20, 09:33 UTC Monitoring - The impact on o…
Oct 20, 10:18 UTC Resolved - Our cloud provider is reporting recovery across most affected services. On our side, we haven’t noticed any issues in the past hour, and all services are operating normally. We continue to monitor the situation closely and will provide updates if anything changes. Oct 20, 09:34 UTC Monitoring - The impact on our services is decreasing and we have not observed any addit…
Oct 19, 08:17 UTC Resolved - Latency has remained stable over the past three hours. Our investigation identified multiple contributing factors to the earlier latency increase, including network saturation and capacity limits at our cloud providers affecting the US2 cluster. The US3 cluster issue was resolved quickly through autoscaling, while the US2 cluster experienced scaling delays that require…
Sep 21, 07:54 UTC Resolved - This incident has been resolved. Sep 20, 09:57 UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep 19, 21:15 UTC Identified - The issue has been identified and a fix is being implemented.
Aug 3, 05:12 UTC Resolved - This incident has been resolved. Aug 3, 01:55 UTC Investigating - We are currently investigating this issue.