Sep 16, 16:31 UTC Resolved - Access to the Rapid7 Customer Support Portal has been restored and we are no longer seeing signs of impact. We will continue to monitor and would encourage you to contact your Rapid7 Account Team if you experience any further difficulty accessing the portal. Sep 16, 14:32 UTC Update - We continue to see signs of recovery and are closely monitoring our vendor's progress…
Sep 16, 14:23 UTC Resolved - This incident has been resolved. Sep 16, 14:00 UTC Monitoring - Services have returned to normal. Our team will continue to monitor to ensure stability. Sep 16, 13:51 UTC Investigating - We are currently investigating a degradation with Command Platform Dashboard Experiences for Exposure Management and Detection and Response.
THIS IS A SCHEDULED EVENT Sep 17, 04:30 - 06:00 UTC Sep 16, 12:20 UTC Scheduled - We will be performing scheduled database maintenance. During this time, customers may experience limited access. During this window, users may experience brief interruptions in Data Processing response times and access to the UI. We appreciate your patience and understanding as we complete this work to enhance platfo…
Sep 16, 10:30 UTC Completed - The scheduled maintenance has been completed. Sep 16, 09:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 16, 07:11 UTC Scheduled - We will be performing scheduled database maintenance. During this time, customers may experience limited access. During this window, users may experience brief interruptions in…
Sep 9, 12:00 UTC Completed - The scheduled maintenance has been completed. Sep 9, 08:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 3, 12:18 UTC Scheduled - The Rapid7 Data Platform will be undergoing maintenance at this time. User interfaces may be affected for a short period. The maintenance window is scheduled for 3 hours, however…
Sep 8, 08:30 UTC Completed - The scheduled maintenance has been completed. Sep 8, 05:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 3, 08:17 UTC Scheduled - We will be performing scheduled database maintenance. During this time, customers may experience limited access. During this window, users may experience brief interruptions in Da…
Sep 6, 22:00 UTC Completed - The scheduled maintenance has been completed. Sep 6, 18:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 25, 08:00 UTC Scheduled - We will be performing scheduled maintenance for our Hosted InsightVM - Group 6 Maintenance. During this window, services related to this component may be temporarily unavailable.
Sep 6, 16:00 UTC Completed - The scheduled maintenance has been completed. Sep 6, 12:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 25, 08:00 UTC Scheduled - We will be performing scheduled maintenance for our Hosted InsightVM - Group 5 Maintenance. During this window, services related to this component may be temporarily unavailable.
Sep 6, 13:00 UTC Completed - The scheduled maintenance has been completed. Sep 6, 09:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 25, 08:00 UTC Scheduled - We will be performing scheduled maintenance for our Hosted InsightVM - Group 4 Maintenance. During this window, services related to this component may be temporarily unavailable.
Sep 3, 22:40 UTC Resolved - This incident has been resolved. Sep 3, 22:37 UTC Update - We are continuing to monitor for any further issues. Sep 3, 22:33 UTC Update - We are continuing to monitor for any further issues. Sep 3, 22:33 UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep 3, 22:31 UTC Identified - We are currently investigating an issue affecting Exposure…
Sep 2, 22:00 UTC Completed - The scheduled maintenance has been completed. Sep 2, 18:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 25, 08:00 UTC Scheduled - We will be performing scheduled maintenance for our Hosted InsightVM - Group 3 Maintenance. During this window, services related to this component may be temporarily unavailable.
Sep 2, 16:00 UTC Completed - The scheduled maintenance has been completed. Sep 2, 12:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 25, 08:00 UTC Scheduled - We will be performing scheduled maintenance for our Hosted InsightVM - Group 2 Maintenance. During this window, services related to this component may be temporarily unavailable.
Sep 2, 13:00 UTC Completed - The scheduled maintenance has been completed. Sep 2, 09:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 25, 08:00 UTC Scheduled - We will be performing scheduled maintenance for our Hosted InsightVM - Group 1 Maintenance. During this window, services related to this component may be temporarily unavailable.
Aug 27, 21:00 UTC Completed - The scheduled maintenance has been completed. Aug 27, 19:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 24, 16:38 UTC Scheduled - We will be undergoing a scheduled maintenance of one of the Insight Agent Platform services in the US1 and US2 region. You may experience a short delay in the IDR event collect…
Aug 27, 14:00 UTC Completed - The scheduled maintenance has been completed. Aug 27, 13:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 24, 16:36 UTC Scheduled - We will be undergoing a scheduled maintenance of one of the Insight Agent Platform services in the US3 region. You may experience a short delay in the IDR event collection.
Aug 26, 20:00 UTC Completed - The scheduled maintenance has been completed. Aug 26, 19:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 24, 16:35 UTC Scheduled - We will be undergoing a scheduled maintenance of one of the Insight Agent Platform services in the EU region. You may experience a short delay in the IDR event collection.
Aug 26, 14:00 UTC Completed - The scheduled maintenance has been completed. Aug 26, 13:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 24, 16:31 UTC Scheduled - We will be undergoing a scheduled maintenance of one of the Insight Agent Platform services in the CA region. You may experience a short delay in the IDR event collection.
Aug 25, 20:00 UTC Completed - The scheduled maintenance has been completed. Aug 25, 19:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 24, 16:24 UTC Scheduled - We will be undergoing a scheduled maintenance of one of the Insight Agent Platform services in the AP region. You may experience a short delay in the IDR event collection.
Aug 25, 15:00 UTC Completed - The scheduled maintenance has been completed. Aug 25, 14:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 24, 16:23 UTC Scheduled - We will be undergoing a scheduled maintenance of one of the Insight Agent Platform services in the APS2 and AU region. You may experience a short delay in the IDR event collect…
Aug 19, 17:55 UTC Resolved - This incident has been resolved. Aug 19, 17:03 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 19, 17:00 UTC Investigating - We will be performing scheduled maintenance on SIEM/Collectors on 19/08/2026 17:00 PM UTC - 19/08/2026 18:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact:…
Aug 18, 16:55 UTC Resolved - This incident has been resolved. Aug 18, 16:08 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 18, 16:04 UTC Identified - The issue has been identified and a fix is being implemented. Aug 17, 15:44 UTC Investigating - We will be performing scheduled maintenance on SIEM/Collectors on 18/08/2026 16:00 PM UTC - 18/08/2026 17:00 PM UTC. D…
Aug 18, 06:30 UTC Completed - The scheduled maintenance has been completed. Aug 18, 05:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 14, 10:30 UTC Scheduled - We will be performing scheduled database maintenance. During this time, customers may experience limited access. During this window, users may experience brief interruptions in…
Aug 17, 09:48 UTC Completed - The scheduled maintenance has been completed. Aug 12, 15:52 UTC Update - Maintenance of these regions will instead occur on the 13th August Aug 12, 10:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 6, 13:23 UTC Update - We will be undergoing scheduled maintenance during this time. Aug 6, 13:23 UTC Schedul…
Aug 17, 09:47 UTC Completed - The scheduled maintenance has been completed. Aug 14, 10:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 6, 13:26 UTC Scheduled - We will be performing scheduled maintenance on SIEM/Collectors on 13/08/2026 10:00 AM UTC - 13/08/2026 19:00 PM UTC. During this time, customers may experience collector restart…
Aug 14, 17:00 UTC Resolved - This incident has been resolved. Aug 14, 16:09 UTC Investigating - We are investigating reports of API issues in the EU region
Aug 14, 17:00 UTC Resolved - This incident has been resolved. Aug 14, 16:01 UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug 14, 16:00 UTC Investigating - We will be performing scheduled maintenance on SIEM/Collectors on 14/08/2026 16:00 PM UTC - 14/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact:…
Aug 12, 14:00 UTC Completed - The scheduled maintenance has been completed. Aug 12, 12:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 10, 14:17 UTC Scheduled - We will be performing essential maintenance on the Command Platform as part of ongoing efforts to strengthen our security posture.During this time, the platform will remain acc…
Aug 11, 19:00 UTC Completed - The scheduled maintenance has been completed. Aug 11, 15:10 UTC Update - Rollout did not occur on the 11 august. Will attempt again later on august 12th if possible. Extra care is being spent on testing and validation due to unexpected changes in file structure of the packaged jre and some potential issues in packaging. Aug 11, 10:00 UTC In progress - Scheduled mainte…
Aug 10, 06:00 UTC Completed - The scheduled maintenance has been completed. Aug 10, 04:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 9, 12:31 UTC Scheduled - We will be undergoing scheduled Database maintenance during this window.
Aug 5, 22:00 UTC Completed - The scheduled maintenance has been completed. Aug 5, 18:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 25, 08:00 UTC Scheduled - We will be performing scheduled maintenance for our Hosted InsightVM - Group 3 Maintenance. During this window, services related to this component may be temporarily unavailable.