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Elevated errors serving images and assets

Jul 24, 23:16 UTC Resolved - Between approximately 23:16 UTC on July 24 and 00:10 UTC on July 25, some requests for images and assets served from cdn.sanity.io returned errors or loaded slowly for users in North America and Europe. Image and asset delivery has since returned to normal operation. The Content APIs (api.sanity.io, apicdn.sanity.io) and Studio editing were not affected.

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Studio Connectivity Issues

Jul 22, 18:05 UTC Resolved - This incident has been resolved. Jul 22, 15:37 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 22, 14:12 UTC Update - We are continuing to work on a fix for this issue. Jul 22, 13:04 UTC Identified - We've identified a recurrence of the issue affecting additional services. Our engineering team is actively implementing further mitigati…

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Issue Viewing Webhooks

Jul 21, 19:22 UTC Resolved - This incident has been resolved. Jul 21, 18:11 UTC Monitoring - A fix has been implemented, and we are monitoring the results. Jul 21, 16:32 UTC Investigating - We're currently investigating an issue where the Webhooks page fails to load webhook data. This does not affect webhook delivery. Webhooks configured on your project will continue to fire as expected.

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Query Performance Degradation for Some Customers

Jun 25, 20:30 UTC Resolved - A small subset of customers experienced increased query latency and intermittent timeouts during this incident.Our engineering team identified the issue, implemented mitigations, and restored normal query performance. The incident has been resolved.

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Slow Query Performance for Some Customers

Jun 15, 10:24 UTC Resolved - This incident has been resolved. Jun 15, 08:30 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun 15, 07:00 UTC Identified - The issue has been identified and a fix is being implemented. Jun 15, 06:15 UTC Investigating - We are currently investigating an issue causing slower-than-expected query performance for some customers.A subset of…

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Content Agent - Delivery issue with some longer-running threads

May 29, 15:14 UTC Resolved - This incident has now been resolved. May 29, 10:03 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 29, 09:21 UTC Identified - The issue has been identified and we are working on a fix. May 29, 09:19 UTC Investigating - We are aware of an issue with the Content Agent in Dashboard where a small number of responses in longer-running thre…

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Sanity MCP Server Unavailability

May 1, 13:19 UTC Resolved - This incident has been resolved. May 1, 13:11 UTC Monitoring - A fix has been implemented and we are monitoring the results. May 1, 13:08 UTC Update - We are continuing to work on a fix for this issue. May 1, 12:49 UTC Update - We are continuing to work on a fix for this issue. May 1, 12:48 UTC Update - We’ve identified the issue affecting the MCP server (mcp.sanity.io)…

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Issues with organization and project creation

Apr 14, 07:49 UTC Resolved - Between 06:01 and 06:35 UTC today, some users encountered errors when attempting to create organizations, create projects, or make plan changes. This was caused by an internal service configuration issue that has since been rolled back.

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Studio loading issues

Apr 13, 07:45 UTC Resolved - Between approximately 06:35 and 06:52 UTC today, some users may have experienced issues loading Sanity Studio. This was caused by a temporary service disruption in our infrastructure. The issue is resolved and a fix has been deployed to prevent recurrence.

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Elevated API Error Rates

Apr 6, 14:00 UTC Resolved - Between 14:14 UTC and 14:20 UTC, we observed elevated error rates on our API for some customers. The issue has since been resolved and all systems are operating normally.

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Issues with Loading Document Lists in Sanity Studio

Apr 3, 19:45 UTC Resolved - This incident has been resolved. Apr 3, 14:37 UTC Monitoring - We’ve taken steps to address an issue affecting Sanity Studio where some users experienced documents and document lists failing to load, and are continuing to monitor the situation closely. Apr 3, 13:38 UTC Investigating - We’re currently investigating an issue affecting Sanity Studio where some users may se…

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Elevated error rates on the Asset CDN

Mar 22, 16:42 UTC Resolved - This incident has been resolved. Mar 22, 14:48 UTC Monitoring - A fix has been implemented and we are monitoring results. Mar 22, 14:23 UTC Identified - The issue has been identified and we are working on a fix. Mar 22, 13:58 UTC Investigating - Starting 12:47 UTC, we are experiencing a sustained error rate on the Asset CDN. Some customers will be seeing elevated rates…

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Elevated error rates on the Asset CDN

Mar 21, 11:30 UTC Resolved - Between 10:12 and 11:08 UTC, we experienced a sustained error rate on the Asset CDN. Some customers will have received elevated rates of 5xx errors when requesting images during this time. A fix was implemented at 11:03 UTC and the Asset CDN fully recovered by 11:08 UTC. We apologize for the disruption of service and the impact this had on operations.

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Issue with login via SSO/SAML

Mar 12, 13:49 UTC Resolved - This incident has been resolved. Mar 12, 13:22 UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar 12, 13:19 UTC Identified - The issue has been identified and a fix is being implemented. Mar 12, 13:14 UTC Update - We are continuing to investigate this issue. Mar 12, 12:49 UTC Update - We are continuing to investigate this issue. Mar 12,…

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Contact forms unavailable

Mar 6, 18:55 UTC Resolved - This incident has been resolved. Mar 6, 18:39 UTC Investigating - Our sales contact form on www.sanity.io is currently inoperative. We are working to restore functionality.

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APICDN Elevated Latency

Mar 2, 23:10 UTC Resolved - Resolved: Between 16:00–23:10 UTC, a subset of customers experienced elevated API CDN latency. The issue has been mitigated and performance is back to normal.

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Elevated listener latency impacting Studio performance

Feb 24, 15:58 UTC Resolved - The incident has been resolved Feb 24, 13:14 UTC Update - We are continuing to monitor for any further issues. Feb 24, 11:11 UTC Update - We are continuing to monitor for any further issues. Feb 24, 10:29 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 24, 09:56 UTC Investigating - We are currently investigating an issue where elevate…

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Elevated error rates with asset upload

Feb 24, 12:06 UTC Resolved - This incident has been resolved. Feb 24, 11:45 UTC Update - We are continuing to monitor for any further issues. Feb 24, 11:24 UTC Monitoring - We can see that error levels have returned to normal, and are continuing to monitor. Feb 24, 11:07 UTC Investigating - We are aware of elevated errors with the uploading of assets for some customers, and are currently investiga…

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Elevated API and API CDN errors and latency for some customers

Feb 19, 20:46 UTC Resolved - This incident has been resolved. Feb 19, 20:19 UTC Monitoring - We've identified and mitigated the issue. Performance has been stable since 19:46 UTC with no elevated error rates, and we are continuing to monitor. Feb 19, 19:53 UTC Investigating - We are currently investigating an increase in API and API CDN errors and latency impacting a subset of customers. We are ac…

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Installation issues affecting the Sanity package

Feb 18, 19:43 UTC Resolved - This incident has been resolved. Feb 18, 19:22 UTC Monitoring - The dependency maintainer has implemented a fix, and we are currently monitoring the results. Feb 18, 18:45 UTC Identified - We’re investigating an issue where Sanity may fail to install due to a third-party dependency.We’ve identified the cause and have reached out to the dependency maintainer. We’ll shar…

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History API inconsistencies

Feb 10, 13:39 UTC Resolved - The issue has been resolved. All affected customer datasets have been remediated and the service is operating normally. Feb 9, 16:21 UTC Monitoring - The underlying cause of the issue has been resolved. We are continuing internal monitoring and completing remediation for a small number of affected customer datasets, working directly with impacted customers as needed. F…

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Content Agent and Canvas elevated error rate

Feb 4, 11:17 UTC Resolved - This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal. Feb 4, 10:42 UTC Monitoring - A fix in our upstream AI provider has been implemented and we are monitoring the results. Feb 4, 10:23 UTC Investigating - We’re investigating elevated error rates impacting Content Agent and Canvas functionali…

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Elevated API and API CDN errors and latency for some customers

Feb 3, 21:17 UTC Resolved - This incident has been resolved. Feb 3, 16:34 UTC Monitoring - We've identified and mitigated the root cause of the issue. Performance has been stable since 16:17 UTC with no elevated error rates, and we are continuing to monitor. Feb 3, 16:06 UTC Investigating - We are currently investigating an increase in API and API CDN errors and latency impacting a subset of custo…

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Content Agent and Canvas experiencing elevated error rates

Feb 3, 16:08 UTC Resolved - A fix has been implemented at provider level. This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal. Feb 3, 15:57 UTC Identified - The issue in our upstream AI provider has been identified and a fix is being implemented. Feb 3, 15:54 UTC Investigating - We’re investigating elevated error rates…

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Content Agent and Canvas elevated error rate

Jan 21, 15:33 UTC Resolved - This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal. Jan 21, 15:31 UTC Monitoring - A fix has been implemented at provider level and we are monitoring the results. Jan 21, 15:06 UTC Identified - The issue in our upstream AI provider has been identified and a fix is being implemented. Jan 21,…

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Content Agent & Canvas experiencing elevated error rates

Jan 20, 17:58 UTC Resolved - This incident is resolved. Our upstream AI provider has recovered, and Content Agent and Canvas error rates have returned to normal. Jan 20, 17:32 UTC Investigating - We’re investigating elevated error rates impacting Content Agent and Canvas. Some requests may fail with 5xx errors, though retries may sometimes succeed. We’re monitoring the upstream AI provider and wil…

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Elevated API and API CDN errors and latency for some customers

Jan 20, 09:10 UTC Resolved - This incident has been resolved. Jan 20, 08:44 UTC Monitoring - We've identified and mitigated root cause of the issue. Performance has been stable since 8:36 UTC (start of degraded performance at 7:52 UTC) with no elevated error rates. Jan 20, 08:34 UTC Update - We are continuing to investigate this issue. And making adjustments in our internal systems. Jan 20, 08:20…

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Sanity CLI init flow regression

Jan 20, 09:00 UTC Resolved - On January 20th at 8:52pm UTC, there was an update to the Sanity CLI that had a regression when trying to run the init flow (`npm create sanity@latest`) that resulted in a non-functioning project. This update was rolled back at January 21st at ~2am UTC. As of January 21st, the latest version should be 5.2.1.