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[fr-par-1] Latencies spikes during the day following capacity increase in one of block storage cluster

Nov 4, 17:40 CET Monitoring - All new servers have been fixed. We are still increasing data density in the servers and monitoring any latency spikes. Nov 4, 17:38 CET Update - We are continuing to work on a fix for this issue. Oct 30, 22:32 CET Update - The fix improved nvme behavior during the day and today we applied it on half of the concerned rack.As data must be removed first to apply the fix…

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[Elastic Metal][PAR-2] Scheduled Maintenance - Infrastructure Modernization — EM-I215E-NVME Servers

Nov 4, 09:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 22, 17:23 CEST Scheduled - A technical modernization process is currently underway on selected infrastructure in the PAR2 availability zone. - Impacted servers: EM-I215E-NVME dedicated servers with tag 'migration_required'. - Action Required: Impacted customers have received a d…

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[Kapsule] - [All - region] - infrastructure migration

Nov 4, 08:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 10:14 CET Update - We will be undergoing scheduled maintenance during this time. Nov 3, 09:58 CET Update - [Kapsule] - [All - region] - infrastructure migrationWe will be undergoing scheduled maintenance during this time. Nov 3, 09:52 CET Update - We will be undergoing schedu…

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[SERVERLESS] - [fr-par] - Some Serverless Containers are unreachable

Nov 3, 15:13 CET Resolved - This incident has been resolved. Nov 3, 11:06 CET Monitoring - The issue was identified on LB's side; the problem is now resolved. We're monitoring for the time being but don't expect any reoccurrence. Nov 3, 11:03 CET Investigating - We are investigating reports that some serverless containers in the fr-par region may be unreachable. The issue appears to be caused by a…

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[Serverless Functions/Containers] - [pl-waw] - infrastructure upgrade

Nov 3, 13:07 CET Completed - The maintenance is now over.The infrastructure upgrade went well, and has been done between 09:00 UTC and 10:20 UTC. During this period, users might have encountered a few disturbances, listed in the initial message.Sorry again for any inconvenience, thanks for your understanding. Nov 3, 09:00 CET In progress - Scheduled maintenance is currently in progress. We will pr…

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[NETWORK] - [DC5] RPN switch is down on DC5/S9/C52

Nov 2, 13:46 CET Resolved - Resolved at 2026 Nov 2 12:22:44 UTCNo root cause found (nothing in the logs and console unresponsive).Fixed with a cold reboot Nov 2, 11:28 CET Investigating - RPN service is unavailable since 2026 Nov 2 09:47:04 UTCRack impacted : DC5/S9/C52

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[Serverless Functions/Containers] - [nl-ams] - infrastructure upgrade

THIS IS A SCHEDULED EVENT Nov 5, 09:00 - 17:00 CET Oct 30, 11:03 CET Scheduled - On 11/05, from 9:00 AM UTC, we will perform a mandatory upgrade on our nl-ams infrastructure.This upgrade aims to fix a few issues, most notably a bug preventing functions/containers instances to downscale properly to zero even if no traffic is received. This will also include changes allowing us to improve overall pe…

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[Serverless Functions/Containers] - [fr-par] - infrastructure upgrade

THIS IS A SCHEDULED EVENT Nov 9, 09:00 - 17:00 CET Oct 30, 11:00 CET Scheduled - On 11/09, from 9:00 AM UTC, we will perform a mandatory upgrade on our fr-par infrastructure.This upgrade aims to fix a few issues, most notably a bug preventing functions/containers instances to downscale properly to zero even if no traffic is received. This will also include changes allowing us to improve overall pe…

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[fr-par] [Serverless SQL DB] All SQL databases are unavailable

Oct 30, 10:53 CET Resolved - This incident has been resolved. Oct 29, 11:00 CET Monitoring - A fix has been implemented and we are monitoring the results. Oct 29, 10:31 CET Update - We are continuing to work on a fix for this issue. Oct 29, 09:59 CET Identified - Serverless SQL is experiencing performance degradation, serverless SQL databases are repeatedly restarting, and our team is actively inv…

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[WEBHOSTING] - PF-13 issue

Oct 29, 15:13 CET Resolved - This incident has been resolved. Oct 28, 19:39 CET Investigating - Customers on pf-13 may currently experience database connection issues. As a result, CMS applications like WordPress might be unavailable and display database connection errors. Our team is now investigating.

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[TEM] - TEM IP address blacklist

Oct 29, 08:43 CET Resolved - The IP address 51.159.124.109 has been blacklisted by Spamhaus.It is possible that some emails may still be rejected if this listing is cached.The incident for this IP address lasted from: Date Listed: October 28, 2026, 6:46:49 PMDate Removed: October 28, 2026, 8:54:39 PM Oct 29, 08:30 CET Investigating - The IP address 51.159.124.109 has been blacklisted by Spamhaus.

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[Kapsule] - [it-mil] - infrastructure migration

Oct 28, 19:00 CET Completed - The scheduled maintenance has been completed. Oct 28, 07:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 27, 10:37 CET Scheduled - On Wednesday 28th of October, from 7:00 AM UTC to 7:00 PM UTC, we will perform a mandatory upgrade on our it-mil infrastructure.This upgrade aims to improve etcd performance is…

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[Kapsule] - [fr-par] Node agent upgrade

Oct 28, 18:00 CET Completed - The scheduled maintenance has been completed. Oct 27, 09:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 26, 09:49 CET Scheduled - The Kapsule node agent (k8s-agent), which manages the Kubernetes components installed on nodes, will be upgraded in-place on Kapsule nodes.Impact: none expected on workloads.-…

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[Kafka]-[it-mil]

Oct 28, 12:00 CET Completed - The scheduled maintenance has been completed. Oct 28, 10:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 27, 16:25 CET Scheduled - On Wednesday October 28th, 2026, from 10:00 AM to 12:00 AM (CET), we would like to inform you that a scheduled operation will take place on Kafka in it-mil.Reason for maintenan…

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[BookMyName] PHP emergency migration — multiple service regressions

Oct 27, 11:36 CET Resolved - This incident has been resolved. Oct 23, 16:24 CEST Identified - On 2026-10-21, a critical PHP RCE (CVE-2026-109618/109619, CVSS 9.2) forced an emergency migration of the BookMyName services. The migration introduced PHP compatibility regressions in legacy code, impacting customers since 2026-10-21.

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P2 - [WEBHOSTING] - PHP Emergency maintenance

Oct 26, 17:55 CET Update - [Update] Security Maintenance – Web Hosting ServicesClassic Shared Hosting / Mutu (Back online):Patched PHP versions (5.6, 7.0, 7.1, 7.2 and 7.3) have been fully deployed across all Classic shared hosting environments, and maintenance mode has been lifted. Websites are back online, except PHP 4 which remains in maintenance.Current behavior per PHP version: -PHP 7.x: webs…