Nov 4, 14:25 PST Resolved - This incident has been resolved. Nov 4, 13:28 PST Monitoring - A fix has been deployed and we are seeing delays decrease. We are continuing to monitor and will post another update as we monitor towards resolution. Nov 4, 13:04 PST Update - We are continuing to work on a fix for this issue. Nov 4, 12:30 PST Identified - The issue has been identified and a fix is being im…
THIS IS A SCHEDULED EVENT Nov 5, 01:30 - 03:00 PST Nov 4, 01:37 PST Scheduled - We will be conducting scheduled maintenance for a critical internal service database on November 5th, 2026 from 9:30 AM UTC - 11 AM UTC. This will be performed in the EU region and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately for an hour and a half.D…
Nov 4, 01:27 PST Investigating - We will be conducting scheduled maintenance for a critical internal service database on November 5th, 2026 from 9:30AM UTC - 11 AM UTC. This will be performed in the EU region and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately for an hour and a half.During this window, you may experience some failu…
Oct 26, 09:50 PDT Resolved - We've identified and mitigated the cause of the event delivery issues that affected a small number of customers. If your workspace was affected, please contact Support to request a replay. Oct 25, 17:31 PDT Update - We are continuing to investigate this issue. Oct 25, 17:30 PDT Investigating - We have identified that a small no of event delivery is failing. We are curr…
Oct 2, 17:28 PDT Resolved - This incident has been resolved. Oct 2, 16:12 PDT Identified - We have identified an issue affecting a small portion of Audience & Journey delivery resulting in data delay.
Oct 1, 05:03 PDT Resolved - This incident has been resolved now. Sep 30, 23:00 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 30, 21:34 PDT Identified - The issue has been identified and a fix is being implemented. Sep 30, 20:30 PDT Investigating - The issue is reported by one customer. We are investigation this issue.
Sep 16, 14:50 PDT Resolved - We have resolved the issue now. Sep 16, 12:40 PDT Investigating - We are currently investigating an issue causing formatting anomalies with S3 action destinations. Our team is working on a mitigation.
Sep 10, 08:39 PDT Resolved - The issue has been mitigated, and SSO login is now fully functional for the Segment app. Sep 10, 08:27 PDT Identified - The root cause of the issue with SSO login has been identified and we are working on a fix. Sep 10, 07:28 PDT Investigating - We are actively investigating an issue in which some customers are unable to login to the Segment app via SSO.
Sep 3, 15:42 PDT Resolved - This incident has been resolved. Sep 3, 13:20 PDT Monitoring - A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results. Sep 3, 07:05 PDT Update - We are continuing efforts to mitigate this issue. Sep 3, 00:01 PDT Update - We are continuing efforts to mitigate this issue. Sep 2, 18:04 PDT Identified - We have i…
Sep 3, 15:41 PDT Resolved - This incident has been resolved. Sep 3, 13:26 PDT Monitoring - A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results. Sep 3, 12:34 PDT Update - We are continuing to take urgent action to fix this issue. Sep 3, 11:56 PDT Update - We are continuing to take urgent action to fix this issue. Sep 3, 11:30 PDT Upda…
Aug 18, 15:02 PDT Resolved - This incident has been resolved. Aug 18, 11:38 PDT Monitoring - Segment application login is now operating normally. We will continue to monitor for system stability. Aug 18, 10:49 PDT Identified - We have identified an issue that is affecting a subset of Segment customers causing intermittent errors when logging in.
Aug 6, 23:02 PDT Resolved - This incident has been resolved. Aug 6, 10:02 PDT Monitoring - This incident is resolved now Aug 6, 08:19 PDT Investigating - We are currently deploying the fix to mitigate the issue
Aug 6, 10:55 PDT Resolved - This incident has been resolved. Aug 6, 00:21 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 5, 22:50 PDT Investigating - We are currently investigating an issue where security code verification notifications may not be delivered via email.
Jul 25, 21:39 PDT Resolved - This incident is now recovered. Jul 25, 21:14 PDT Update - Destination delivery is expected to recover in 30-40 minutes Jul 25, 16:39 PDT Monitoring - A fix has been implemented, and we are actively monitoring the situation as processing latency recovers. Jul 25, 16:29 PDT Identified - The issue has been identified and we are actively working on mitigation. Jul 25, 15:…
Jul 25, 21:10 PDT Resolved - This incident has been resolved. Jul 25, 20:02 PDT Monitoring - A fix has been implemented, and we are actively monitoring the results. Jul 25, 18:43 PDT Identified - We have identified an issue impacting data processing affecting multiple components.
Jul 18, 09:00 PDT Completed - The scheduled maintenance has been completed. Jul 18, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 14, 14:03 PDT Scheduled - We will be conducting scheduled maintenance for a critical internal service database. This will be performed in US region and is part of our periodic maintenance to keep our in…
Jul 15, 11:03 PDT Resolved - This incident has been resolved Jul 15, 10:55 PDT Monitoring - Systems are recovering, we're actively monitoring. Jul 15, 10:03 PDT Identified - have identified the root cause and are actively working on a fix. Jul 15, 09:48 PDT Investigating - We are currently investigating an issue impacting the time to first attempt for Connections event delivery.
Jul 11, 11:00 PDT Completed - The scheduled maintenance has been completed. Jul 11, 10:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 6, 09:56 PDT Scheduled - We will be conducting scheduled maintenance for a critical internal service database. This will be performed in EU region and is part of our periodic maintenance to keep our inf…
Jul 3, 03:43 PDT Resolved - This incident has been resolved. Traffic is flowing through to Criteo APIs Jul 3, 02:46 PDT Monitoring - We are currently seeing successful delivery to Criteo. Our team will continue to monitor the closely. Jul 3, 02:39 PDT Identified - We are currently experiencing disruptions with Criteo Audience destinations due to an external Criteo API outage. We are monitoring the…
Jul 3, 02:37 PDT Resolved - This incident has been resolved. Jun 8, 12:35 PDT Monitoring - We've shipped a fix and confirmed that it’s working. We’re going to keep a close eye on things for the next few hours just to be absolutely sure everything is stable. Jun 5, 01:13 PDT Identified - The root cause has been identified. will be rolling out the fix shortly. Jun 5, 01:11 PDT Investigating - The ro…
Jun 22, 17:22 PDT Resolved - Snowflake outage has resolved and consequently impacted functionalities across segment have recovered as well. Jun 22, 15:14 PDT Identified - An ongoing upstream outage with Snowflake is causing degraded performance for Segment products that rely on customer data warehouses.- Impacted Products: Linked Audiences, Linked Events, Reverse ETL, and Profile Sync.- Current St…
May 7, 22:24 PDT Resolved - Reddit Conversions API destination is operational. May 7, 20:58 PDT Monitoring - Events are flowing through to Reddit Conversions API destination now. We are continuing to monitor the destination. May 7, 18:59 PDT Identified - We are currently observing delivery failures with the Reddit Conversions API destination. This issue stems from a widespread AWS outage (us-east-…
Apr 29, 12:18 PDT Resolved - This incident has been resolved. Apr 29, 09:58 PDT Monitoring - The issue is now mitigated. We’ve deployed a fix, and the Destinations page is loading as expected for all workspaces that were previously impacted. We are monitoring the results. Apr 29, 08:53 PDT Identified - We’ve identified the root cause and are currently implementing a fix. The issue is isolated to a…
Apr 27, 15:00 PDT Resolved - An issue impacting the Event Triggered Journey user interface in the application has been resolved. Prior to resolution, customers may have experienced an error in the user interface impacting their ability to configure Activations for Event Triggered Journeys.
Apr 27, 10:00 PDT Resolved - Summary: From 10:20 AM to 3:00 PM PDT on April 27th, a global Databricks Compute outage resulted in failed audience preview queries across external workspaces.Details: The disruption was caused by an upstream infrastructure failure at Databricks, which prevented some preview queries from executing successfully. This issue was localized to the dashboard preview tool; re…
Apr 13, 12:19 PDT Resolved - The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally. Apr 13, 12:04 PDT Update - We are continuing to investigate this issue. Apr 13, 12:02 PDT Investigating - We are currently investigating an issue where the Audience Previews are not loading for some customers.
Apr 9, 12:53 PDT Resolved - This incident has been resolved. Apr 9, 12:29 PDT Monitoring - A fix has been implemented and Reverse ETL syncs are now proceeding successfully without any failures. We are closely monitoring the recovery process. Apr 9, 11:15 PDT Identified - We've identified the issue and are currently working on mitigating it. Apr 9, 09:40 PDT Investigating - Certain Reverse ETL sync…
Apr 7, 11:30 PDT Resolved - We've confirmed that the impacted destinations have recovered. All impacted events will automatically be retried. No further action needed. Apr 7, 10:37 PDT Monitoring - A fix has been implemented, and we are seeing initial signs of recovery. We will continue to monitor the service closely to ensure full stability. Apr 7, 10:10 PDT Identified - A recent update has been…
Mar 31, 09:30 PDT Resolved - Engineering team has investigated and resolved an issue related to the Linked Audience Builder. Specifically, traits could not be selected. This is now resolved as of 4:43 PM UTC.
Mar 19, 12:33 PDT Resolved - Summary: Between 9:24 AM PST on March 19 and 9:38 AM PST on March 19, the engineering team performed a database upgrade. During this window, users may have experienced degraded performance specifically on the Audiences Overview webpage.Notification Update:Some customers may have received automated email notifications citing "Audience Run Failures" during this time. Ple…