Jul 25, 21:39 PDT Resolved - This incident is now recovered. Jul 25, 21:14 PDT Update - Destination delivery is expected to recover in 30-40 minutes Jul 25, 16:39 PDT Monitoring - A fix has been implemented, and we are actively monitoring the situation as processing latency recovers. Jul 25, 16:29 PDT Identified - The issue has been identified and we are actively working on mitigation. Jul 25, 15:…
Jul 25, 21:10 PDT Resolved - This incident has been resolved. Jul 25, 20:02 PDT Monitoring - A fix has been implemented, and we are actively monitoring the results. Jul 25, 18:43 PDT Identified - We have identified an issue impacting data processing affecting multiple components.
Jul 18, 09:00 PDT Completed - The scheduled maintenance has been completed. Jul 18, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 14, 14:03 PDT Scheduled - We will be conducting scheduled maintenance for a critical internal service database. This will be performed in US region and is part of our periodic maintenance to keep our in…
Jul 15, 11:03 PDT Resolved - This incident has been resolved Jul 15, 10:55 PDT Monitoring - Systems are recovering, we're actively monitoring. Jul 15, 10:03 PDT Identified - have identified the root cause and are actively working on a fix. Jul 15, 09:48 PDT Investigating - We are currently investigating an issue impacting the time to first attempt for Connections event delivery.
Jul 11, 11:00 PDT Completed - The scheduled maintenance has been completed. Jul 11, 10:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 6, 09:56 PDT Scheduled - We will be conducting scheduled maintenance for a critical internal service database. This will be performed in EU region and is part of our periodic maintenance to keep our inf…
Jul 3, 03:43 PDT Resolved - This incident has been resolved. Traffic is flowing through to Criteo APIs Jul 3, 02:46 PDT Monitoring - We are currently seeing successful delivery to Criteo. Our team will continue to monitor the closely. Jul 3, 02:39 PDT Identified - We are currently experiencing disruptions with Criteo Audience destinations due to an external Criteo API outage. We are monitoring the…
Jul 3, 02:37 PDT Resolved - This incident has been resolved. Jun 8, 12:35 PDT Monitoring - We've shipped a fix and confirmed that it’s working. We’re going to keep a close eye on things for the next few hours just to be absolutely sure everything is stable. Jun 5, 01:13 PDT Identified - The root cause has been identified. will be rolling out the fix shortly. Jun 5, 01:11 PDT Investigating - The ro…
Jun 22, 17:22 PDT Resolved - Snowflake outage has resolved and consequently impacted functionalities across segment have recovered as well. Jun 22, 15:14 PDT Identified - An ongoing upstream outage with Snowflake is causing degraded performance for Segment products that rely on customer data warehouses.- Impacted Products: Linked Audiences, Linked Events, Reverse ETL, and Profile Sync.- Current St…
May 7, 22:24 PDT Resolved - Reddit Conversions API destination is operational. May 7, 20:58 PDT Monitoring - Events are flowing through to Reddit Conversions API destination now. We are continuing to monitor the destination. May 7, 18:59 PDT Identified - We are currently observing delivery failures with the Reddit Conversions API destination. This issue stems from a widespread AWS outage (us-east-…
Apr 29, 12:18 PDT Resolved - This incident has been resolved. Apr 29, 09:58 PDT Monitoring - The issue is now mitigated. We’ve deployed a fix, and the Destinations page is loading as expected for all workspaces that were previously impacted. We are monitoring the results. Apr 29, 08:53 PDT Identified - We’ve identified the root cause and are currently implementing a fix. The issue is isolated to a…
Apr 27, 15:00 PDT Resolved - An issue impacting the Event Triggered Journey user interface in the application has been resolved. Prior to resolution, customers may have experienced an error in the user interface impacting their ability to configure Activations for Event Triggered Journeys.
Apr 27, 10:00 PDT Resolved - Summary: From 10:20 AM to 3:00 PM PDT on April 27th, a global Databricks Compute outage resulted in failed audience preview queries across external workspaces.Details: The disruption was caused by an upstream infrastructure failure at Databricks, which prevented some preview queries from executing successfully. This issue was localized to the dashboard preview tool; re…
Apr 13, 12:19 PDT Resolved - The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally. Apr 13, 12:04 PDT Update - We are continuing to investigate this issue. Apr 13, 12:02 PDT Investigating - We are currently investigating an issue where the Audience Previews are not loading for some customers.
Apr 9, 12:53 PDT Resolved - This incident has been resolved. Apr 9, 12:29 PDT Monitoring - A fix has been implemented and Reverse ETL syncs are now proceeding successfully without any failures. We are closely monitoring the recovery process. Apr 9, 11:15 PDT Identified - We've identified the issue and are currently working on mitigating it. Apr 9, 09:40 PDT Investigating - Certain Reverse ETL sync…
Apr 7, 11:30 PDT Resolved - We've confirmed that the impacted destinations have recovered. All impacted events will automatically be retried. No further action needed. Apr 7, 10:37 PDT Monitoring - A fix has been implemented, and we are seeing initial signs of recovery. We will continue to monitor the service closely to ensure full stability. Apr 7, 10:10 PDT Identified - A recent update has been…
Mar 31, 09:30 PDT Resolved - Engineering team has investigated and resolved an issue related to the Linked Audience Builder. Specifically, traits could not be selected. This is now resolved as of 4:43 PM UTC.
Mar 19, 12:33 PDT Resolved - Summary: Between 9:24 AM PST on March 19 and 9:38 AM PST on March 19, the engineering team performed a database upgrade. During this window, users may have experienced degraded performance specifically on the Audiences Overview webpage.Notification Update:Some customers may have received automated email notifications citing "Audience Run Failures" during this time. Ple…
Mar 17, 12:39 PDT Resolved - The issue has been resolved, and EU users are now able to access the Audiences overview page in the Segment UI. Mar 17, 11:55 PDT Investigating - Engineering is currently investigating an issue that is preventing customers in the EU from viewing Audiences overview pages in the Segment UI. This issue is limited to the UI only and does not impact the data plane.
Mar 9, 17:45 PDT Resolved - The issue has been resolved. Mar 9, 15:29 PDT Update - The issue has been mitigated. Mar 9, 13:51 PDT Update - The engineering team is still working on mitigating the issue. Mar 9, 10:18 PDT Update - The engineering team is continuing to work to mitigate the issue. Mar 9, 07:40 PDT Identified - Segment users may experience slow loading and intermittent UI errors on Audi…
Mar 4, 22:30 PST Completed - The scheduled maintenance has been completed. Mar 4, 21:30 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 4, 06:49 PST Scheduled - We will be conducting scheduled maintenance for a critical internal service database on March 5th, 2026 from 5:30 AM - 6:30 AM UTC. This will be performed in EU region and is part…
Feb 28, 11:45 PST Completed - The scheduled maintenance has been completed. Feb 28, 11:25 PST Verifying - Verification is currently underway for the maintenance items. Feb 28, 10:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 20, 11:16 PST Scheduled - We will be conducting scheduled maintenance for a critical internal configuration ma…
Feb 26, 03:30 PST Completed - The scheduled maintenance has been completed. Feb 26, 02:30 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 25, 08:10 PST Scheduled - We will be conducting scheduled maintenance for a critical internal service database on February 26th, 2026 from 2:30 AM - 3:30 AM PST. This will be performed in US region and…
Feb 25, 22:24 PST Resolved - This incident has been resolved. Feb 25, 21:51 PST Monitoring - The Marketo source syncs are failing as Marketo APIs are down. Expect a failure in syncs and a delay in data processing.Official Abobe Marketo page to track the API availability:- https://status.adobe.com/products/503491
Feb 18, 20:30 PST Completed - The scheduled maintenance has been completed. Feb 18, 20:22 PST Verifying - Verification is currently underway for the maintenance items. Feb 18, 19:30 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 12, 15:16 PST Scheduled - We will be conducting scheduled maintenance for a critical internal configuration ma…
Feb 6, 23:12 PST Resolved - This incident has been resolved. Feb 6, 16:30 PST Monitoring - We have reverted the change and confirmed that submitting events to Google Tag Manager is working as expected. We will continue to monitor closely. Feb 6, 13:58 PST Identified - We have identified an issue where Google Tag Manager doesn't initialize correctly from the latest version of Analytics.js. We've id…
Feb 4, 11:38 PST Completed - The scheduled maintenance has been completed. Feb 4, 11:26 PST Verifying - Verification is currently underway for the maintenance items. Feb 4, 10:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 2, 10:00 PST Scheduled - We will be conducting scheduled maintenance on our Suppression Database. During this mai…
Feb 3, 12:00 PST Completed - The scheduled maintenance has been completed. Feb 3, 11:54 PST Verifying - Verification is currently underway for the maintenance items. Feb 3, 09:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 2, 10:39 PST Update - We will be undergoing scheduled maintenance during this time. Feb 2, 10:38 PST Update - We…
Jan 27, 11:36 PST Resolved - This incident has been resolved. Jan 27, 09:17 PST Monitoring - We’ve identified and resolved a regression affecting observability for a small portion of the LiveRamp and Trade Desk CRM destination delivery. We're monitoring but we resolve this shortly.
Jan 26, 11:00 PST Resolved - We identified an issue where some destinations, for a subset of customers, in ReverseETL were not accurately reporting their delivery counts. We're currently backfilling the observability data, and all new runs for the affected ReverseETL should now display the correct counts.
Jan 26, 01:54 PST Resolved - This incident has been resolved. Jan 26, 00:10 PST Monitoring - Tiktok APIs have recovered and we see successful traffic flowing through from Segment. We'll continue to monitor the destination traffic. Jan 25, 09:01 PST Identified - Tiktok's Ad Measurement APIs are returning 500. We have reached out to Tiktok for support. There is widespread Tiktok outage reported. Jan…