Jul 29, 09:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 9, 05:10 PDT Scheduled - On July 29, 2026 at 9:00 AM PT (originally planned for July 22), SendGrid incident and maintenance notifications will move to the Twilio Status Page: https://status.twilio.com.Your existing SendGrid Status Page subscription will be migrated. Depending o…
Jul 24, 12:31 PDT Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time. Jul 24, 05:09 PDT Monitoring - At 4:21 PST our engineers have isolated the degraded region and removed it from load balancing and are now mitigated and observing. We will provide another update in an hour or as soon as more information b…
Jul 23, 21:07 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with shared Ips has been resolved. All services are now operating normally at this time. Jul 23, 20:33 PDT Update - Our engineers are continuing to monitor the fix. Please note that email requests are now being delivered as expected for customers using shared IPs.We will provide another update in 4 hours or a…
Jul 16, 11:15 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with delay with account actions has been resolved. All services are now operating normally at this time. Jul 15, 20:12 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available. Jul 15, 18:58 PDT Up…
Jul 14, 10:50 PDT Resolved - Our engineers have investigated and resolved the issues with email delays that involved a certain subset of users. From 10:20 AM PST to 10:25 AM PST customers may have experienced delays with email deliverability for a certain subset of users. This would have impacted Email API and Marketing mail sending. There was no data loss due to this incident. The issue has been…
Jul 13, 10:15 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with account actions has been resolved. All services are now operating normally at this time. Jul 13, 09:36 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. Account actions, such as password resets, are beginning to process as the system recovers and clears any rema…
Jul 11, 13:35 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with has been resolved. All services are now operating normally at this time. Jul 11, 13:07 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available. Jul 11, 12:23 PDT Identified - Ou…
Jul 9, 12:36 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are now operating normally at this time. Jul 9, 11:50 PDT Monitoring - Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue…
Jun 29, 19:13 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Microsoft Feedback Loop has been resolved. All services are now operating normally at this time. Jun 29, 16:59 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available. Jun 29, 1…
Jun 24, 11:54 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Click Tracked links from EU Regionalized Senders has been resolved. All services are now operating normally at this time. Jun 24, 11:19 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information…
Jun 22, 16:14 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaign data being delayed has been resolved. All services are now operating normally at this time. Jun 22, 16:03 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. Some customers may continue to experience latency as processing queues are resolved. We…
Jun 14, 14:00 PDT Resolved - Twilio-Sendgrid mail delivery was degraded for approximately 16 minutes between 3:18 PM and 3:34 PM Pacific Time on 06/14/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than a system-wide…
Jun 14, 12:23 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time. Jun 14, 11:11 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will continue to observe the platform for the next hour to ensure full stability, and will mar…
Jun 11, 10:05 PDT Resolved - Twilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than system-wide outag…
Jun 10, 01:49 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with email deferrals has been resolved. All services are now operating normally at this time. Jun 9, 22:51 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available. Jun 9, 22:07 PDT I…
May 29, 07:30 PDT Resolved - Customers have experienced elevated latency occurring in US East region from 6:30 AM to 8:58 AM Pacific time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
May 22, 11:50 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time. May 22, 10:51 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.…
May 14, 10:47 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Sender Engagement Quality (SEQ) API endpoint has been resolved. All services are now operating normally at this time. May 14, 10:12 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. SendGrid Engagement Quality API endpoint is now working as expected with API key…
May 13, 08:30 PDT Resolved - Customers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
May 12, 17:22 PDT Resolved - Our engineers have monitored the fix and confirmed all services are now operating normally. May 12, 16:48 PDT Monitoring - Between 16:10 PDT and 16:27 PDT on 05/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records…
May 12, 11:20 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time. May 12, 10:13 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and co…
May 8, 01:09 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time May 8, 00:04 PDT Update - Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We…
May 6, 16:22 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time. May 6, 15:04 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been correc…
May 5, 09:17 PDT Resolved - Our engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now fully up-to-date and functioning normally. We sincerely apologize for any inconvenience this delay caused. This issue is now resolved, but if you experience any further is…
Apr 23, 14:18 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time. Apr 23, 10:16 PDT Update - Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist:For the best experience, please use the l…
Apr 18, 13:07 PDT Resolved - Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.
Apr 17, 06:13 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time. Apr 17, 05:52 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes avai…
Apr 15, 11:44 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time. Apr 15, 11:37 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes availa…
Apr 15, 08:49 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time. Apr 15, 08:28 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes availab…
Apr 13, 08:30 PDT Completed - The scheduled maintenance has been completed. Apr 11, 16:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 11, 09:02 PDT Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT.Du…