Nov 2, 09:28 PST Resolved - The issue has not reoccurred since we initially corrected it. Nov 2, 08:49 PST Monitoring - We experienced a period of elevated errors on our API. We were able to immediately remedy the issue so no further impact is expected.
Oct 16, 02:19 PDT Resolved - Replay completed. Tickets service has been restored to normal operations. Oct 16, 01:42 PDT Update - We have restored live functionality and are working on replaying older events that were missed during the incident window. Oct 16, 01:01 PDT Update - We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed…
Oct 1, 14:00 PDT Resolved - All systems were impacted from slower responses times. As part of of the overall recovery from the maintenance yesterday. This has now been resolved and systems are back to normal status.
Oct 1, 08:06 PDT Resolved - This incident has been resolved. Oct 1, 07:56 PDT Monitoring - All the events have been replayed successfully. The tickets have been created/updated/closed accordingly. Oct 1, 06:15 PDT Update - The events that were missed during the incident window are being replayed now. The tickets should be creating/updating/closing. Oct 1, 02:02 PDT Update - We have deployed a fix…
Sep 30, 20:35 PDT Resolved - The GitHub app has been restored to full capacity and throughput. Sep 30, 20:24 PDT Update - A fix has been deployed and we are restoring full capacity. Sep 30, 20:24 PDT Monitoring - A fix has been deployed and we are restoring full capacity. Sep 30, 17:17 PDT Update - We have partially stabilized the system but might continue to have degradation of the Github App. We…
Sep 30, 20:27 PDT Completed - The scheduled maintenance has been completed. Sep 30, 20:14 PDT Verifying - We have performed a database restart and are verifying system health. Sep 30, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 30, 02:43 PDT Scheduled - This will cause a brief outage of all services. We expect this to last no lo…
Sep 24, 14:00 PDT Resolved - This incident has been resolved. Sep 24, 13:14 PDT Monitoring - A fix has been implemented and we are monitoring the results Sep 24, 12:38 PDT Update - We are continuing to investigate this issue. Sep 24, 12:28 PDT Update - We are continuing to investigate this issue. Sep 24, 12:27 PDT Investigating - We are currently investigating the issue
Sep 22, 18:15 PDT Resolved - We identified the issue and resolved the cause. Sep 22, 16:15 PDT Update - We are continuing to investigate this issue. Sep 22, 15:13 PDT Investigating - We are currently investigating this issue.
Sep 17, 15:01 PDT Resolved - This incident has been resolved. Sep 17, 13:35 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 17, 13:21 PDT Identified - The issue has been identified and a fix is being implemented. Sep 17, 12:52 PDT Investigating - We are currently investigating this issue.
Sep 17, 13:35 PDT Resolved - This incident has been resolved. Sep 17, 11:10 PDT Update - We are continuing to monitor for any further issues. Sep 17, 10:12 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 17, 09:54 PDT Identified - The issue has been identified and a fix is being implemented. Sep 17, 09:54 PDT Investigating - We are currently investigating this is…
Sep 16, 23:00 PDT Completed - The scheduled maintenance has been completed. Sep 16, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 9, 10:32 PDT Scheduled - Routine database upgrade. Expected downtime is around 60 seconds.
Sep 5, 02:04 PDT Resolved - This incident has been resolved. Sep 5, 00:41 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 5, 00:30 PDT Identified - The issue has been identified and a fix is being implemented. Sep 5, 00:21 PDT Investigating - We are currently investigating this issue.
Aug 20, 18:06 PDT Resolved - This incident has been resolved. Aug 20, 16:05 PDT Investigating - The Events collection system is incorrectly rejecting events.
Aug 14, 06:42 PDT Resolved - This incident has been resolved. Aug 14, 06:00 PDT Identified - We have identified an issue that is degrading Github App performance which might cause slow or stuck PR checks while we implement the fix.
Aug 12, 15:59 PDT Resolved - This incident has been resolved. Aug 12, 15:02 PDT Monitoring - GitHub is currently experiencing a service disruption that may impact customers attempting to download GitHub-hosted releases, including Socket Firewall.This is an upstream GitHub issue and does not impact the operation of existing Socket Firewall deployments. Customers attempting new installations, upgrad…
Aug 4, 15:30 PDT Resolved - This incident has been resolved. Aug 4, 14:52 PDT Identified - We have identified an issue causing delays in uploading events to our API.
Aug 4, 14:54 PDT Resolved - This incident has been resolved. Aug 4, 07:48 PDT Identified - The issue has been identified and a fix is being implemented. Aug 4, 07:25 PDT Investigating - We are currently investigating load errors for the dashboard overview and threat intel pages for select customers.
Aug 4, 01:45 PDT Resolved - This incident has been resolved. Aug 4, 01:33 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 4, 00:42 PDT Investigating - We are currently investigating this issue.
Aug 2, 07:31 PDT Resolved - This incident has been resolved. Aug 2, 07:18 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 2, 06:24 PDT Investigating - We are currently investigating this but you may experience slower API queries then normal
Jul 30, 16:12 PDT Resolved - This incident has been resolved. Jul 30, 15:46 PDT Monitoring - We've identified the problem and deployed remediation and are monitoring system performance. Request and report latencies are restoring to normal. Jul 30, 14:50 PDT Update - We are continuing to work on a fix for this issue. Jul 30, 14:48 PDT Identified - We are investigating delayed scan times.
Jul 24, 10:59 PDT Resolved - This incident has been resolved. Jul 24, 09:35 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 24, 07:54 PDT Identified - The issue has been identified and a fix is being implemented. Jul 24, 05:27 PDT Investigating - Currently investigating degraded performance in Socket's API.
Jul 24, 04:00 PDT Resolved - Currently investigating degraded performance to Socket's API.
Jul 23, 08:17 PDT Resolved - This incident has been resolved. Jul 23, 08:04 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 23, 07:59 PDT Identified - The issue has been identified and a fix is being implemented. Jul 23, 07:59 PDT Update - We are continuing to investigate this issue. Jul 23, 07:41 PDT Investigating - We are currently investigating this issue.
Jul 22, 22:28 PDT Completed - The scheduled maintenance has been completed. Jul 22, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 15, 09:51 PDT Scheduled - We will be performing planned database improvements. Expected downtime is a few minutes
Jul 21, 17:28 PDT Resolved - This incident has been resolved. Jul 21, 17:11 PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 21, 16:09 PDT Identified - We have identified an issue that is causing elevated latency for some requests on the GitHub App and API. We are working on a fix.
Jul 19, 19:28 PDT Resolved - Upstream API requests appear to be operating normally now. Jul 19, 18:13 PDT Monitoring - We are observing elevated error rates on Socket's GitHub app due to elevated error rates originating from GitHub's API.
Jul 16, 17:00 PDT Resolved - This incident has been resolved. Jul 16, 16:45 PDT Monitoring - GitHub has restored service. Jul 16, 16:12 PDT Identified - The GitHub App is failing due to a high error rate on GitHub's API: https://www.githubstatus.com/incidents/gxycch3076xkWe are dependent on GitHub to restore service. Jul 16, 15:48 PDT Investigating - We are currently investigating an increase in G…
Jul 13, 16:46 PDT Resolved - This incident has been resolved. Jul 13, 13:24 PDT Monitoring - We are seeing elevated timeouts and error rates on GitHub App reports. A fix has been implemented, and we are monitoring to ensure recovery.
Jul 13, 16:00 PDT Resolved - Partial outage of ingesting new scans due to increased load.
Jul 13, 09:45 PDT Resolved - This incident has been resolved. Jul 13, 09:35 PDT Update - We are continuing to work on a fix for this issue. Jul 13, 09:30 PDT Identified - We have identified a degraded performance with the scans from the API and queued GitHub webhook durations. A fix is being put in place. Jul 13, 08:44 PDT Investigating - We've observed degraded API performance and are investigati…