Oct 21, 14:42 EDT Completed - The emergency maintenance has been completed. Oct 21, 13:05 EDT Verifying - Verification is currently underway for the maintenance items. Oct 21, 12:41 EDT Update - To protect your data, we've taken Acuity offline while we address PHP2SHELL, a critical security vulnerability rated 9.2 out of 10 for severity. It affects popular web software, including tools Acuity reli…
Oct 20, 22:30 EDT Resolved - Acuity Scheduling service was temporarily unavailable from 10:36-10:55pm US Eastern time.
Sep 28, 10:06 EDT Resolved - This incident has been resolved. Sep 28, 09:50 EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 28, 09:35 EDT Update - We are continuing to work on a fix for this issue. Sep 28, 09:17 EDT Identified - We are currently investigating issues across Squarespace, specifically regarding access to the Email Campaigns panel as well as applying…
Sep 22, 15:25 EDT Resolved - Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix. Sep 21, 15:25 EDT Update - We are continuing to work on a fix for this issue. Sep 20, 12:57 EDT Identified - The issue has been identified and we are working on a fix. Sep 18, 16:46 EDT Update - We c…
Sep 10, 07:00 EDT Completed - The scheduled maintenance has been completed. Sep 10, 06:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 9, 12:42 EDT Scheduled - Acuity Scheduling will be undergoing maintenance on Thursday, Sept 10 from 6-7am US Eastern time. The admin dashboard, client scheduling page, and other functionality will not b…
Sep 8, 11:28 EDT Resolved - Some customers are seeing a "SORRY" page when accessing their Client Scheduling Page.
Aug 21, 09:56 EDT Resolved - After reviewing the impact, we’ve confirmed that this issue is limited in scope and does not affect core functionality. We’re closing this Statuspage update. Customers who continue to experience the issue should contact Support. Aug 20, 19:15 EDT Update - We are continuing to work on a fix for this issue. Aug 20, 16:12 EDT Identified - We are currently experiencing a s…
Aug 20, 10:30 EDT Resolved - The issue has been resolved. Aug 20, 08:26 EDT Investigating - We are currently investigating an issue causing Google calendar syncing to be delayed. This may also delay the creation of Google Meet links for appointments.
Aug 12, 19:12 EDT Resolved - This incident has been resolved. Aug 12, 18:55 EDT Identified - We are currently experiencing a service disruption.Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected.We will provide an update as soon as possible.
Jul 29, 15:47 EDT Resolved - This incident has been resolved. Jul 29, 15:02 EDT Identified - The issue has been identified and a fix is being implemented. Jul 29, 14:43 EDT Update - We are continuing to investigate this issue. Jul 29, 14:20 EDT Investigating - We are currently investigating connectivity issues with Squarespace sites and account dashboards.
Jun 4, 15:30 EDT Resolved - This incident has been resolved. Jun 4, 15:27 EDT Monitoring - A fix has been implemented and we are monitoring results. Jun 4, 15:19 EDT Identified - We are currently experiencing a service disruption.We have identified the issue with Acuity Scheduling elevated errors.We will provide an update as soon as possible. Jun 4, 15:17 EDT Update - We're investigating issues wi…
May 20, 14:15 EDT Resolved - This incident has been resolved. May 20, 14:07 EDT Monitoring - A fix has been implemented and we are monitoring the results. May 20, 13:45 EDT Investigating - We are currently investigating connectivity issues and 503 errors for Squarespace sites.
May 19, 13:35 EDT Resolved - This incident has been resolved. May 19, 13:06 EDT Identified - The issue has been identified and a fix is being implemented. May 19, 13:06 EDT Investigating - We are currently experiencing a service disruption where existing users are unable to create new Acuity trials.Our Engineering team has identified the root cause and is working to implement a solution. All users…
Apr 28, 07:48 EDT Resolved - This incident has been resolved. Apr 28, 07:43 EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 28, 07:31 EDT Identified - The issue has been identified and a fix has been implemented. Apr 28, 06:17 EDT Investigating - This might include:- Not being able to create a new website using template store / blank template.- Not being able to…
Apr 27, 18:20 EDT Resolved - This incident has been resolved. Apr 27, 18:01 EDT Update - We are continuing to work on a fix for this issue. Apr 27, 17:01 EDT Update - We are continuing to work on a fix for this issue. Apr 27, 16:30 EDT Update - We are continuing to work on a fix for this issue. Apr 27, 15:33 EDT Update - We are continuing to work on a fix for this issue. Apr 27, 15:00 EDT Update -…
Apr 27, 13:48 EDT Resolved - This incident has been resolved. Apr 27, 13:43 EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 27, 13:28 EDT Update - We are continuing to investigate this issue. Apr 27, 13:12 EDT Investigating - We are currently investigating an issue with website subscriptions not being activated.
Apr 21, 14:41 EDT Resolved - This incident has been resolved. Apr 21, 14:13 EDT Monitoring - Issue has been mitigated and we are monitoring the fix. Apr 21, 13:38 EDT Update - We are continuing to investigate this issue. Apr 21, 13:21 EDT Investigating - We’re investigating issues with new payment details being saved.
Apr 16, 01:23 EDT Resolved - The maintenance is complete and checkout is now available. Thankyou for your patience. Apr 16, 00:59 EDT Monitoring - Checkout temporarily unavailable: we are upgrading our systems to serve you better. Checkout might be temporarily unavailable from April 16 1:00 AM ET to 2:00 AM ET.
Apr 9, 07:22 EDT Resolved - This incident has been resolved. Apr 9, 07:13 EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 9, 06:29 EDT Identified - The issue has been identified and a fix is being implemented. Apr 9, 06:04 EDT Update - We are continuing to investigate this issue. Apr 9, 06:02 EDT Investigating - We are investigating an issue with the domain trans…
Apr 2, 15:29 EDT Resolved - This incident has been resolved. Apr 2, 15:24 EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 2, 15:18 EDT Identified - The issue has been identified and a fix is being implemented. Apr 2, 15:11 EDT Investigating - We're investigating issues with loading sites.
Mar 31, 18:01 EDT Resolved - This incident has been resolved. Mar 31, 17:49 EDT Update - Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues. Mar 31, 17:45 EDT Update - We're investigating errors while connecting to some Squarespace sites. Mar 31, 17:44 EDT Monitoring - We're investigating errors while connecting to some Squarespace sites. Mar 31, 17:26 E…
Mar 31, 14:37 EDT Resolved - Acuity Scheduling is now fully operational. Mar 31, 14:26 EDT Update - We are currently experiencing a service disruption.Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected.We will provide an update as soon as possible. Mar 31, 14:00 EDT Identified - We are currently experiencing a service disruption.Our…
Mar 18, 12:56 EDT Resolved - This incident has been resolved. Mar 18, 12:28 EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 18, 12:07 EDT Update - We are continuing to investigate this issue. Mar 18, 11:38 EDT Investigating - We are currently investigating issues with sites not loading properly due to errors and delays.
Mar 10, 11:57 EDT Resolved - This incident has been resolved. Mar 10, 11:17 EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 10, 10:53 EDT Update - We are continuing to investigate this issue. Thank you for your patience. Mar 10, 10:28 EDT Update - We are also investigating an issue with billing subscriptions along with domain registrations. Mar 10, 10:00 EDT Upda…
Mar 6, 08:31 EST Resolved - This incident has been resolved. Mar 6, 07:49 EST Monitoring - A fix has been implemented and we are monitoring the results. Mar 6, 07:48 EST Investigating - We are investigating domain transfers issues. Customers might not be able to review and manage domains that are pending transfer to Squarespace.
Mar 1, 06:13 EST Resolved - This incident has been resolved. Mar 1, 04:25 EST Monitoring - A fix has been implemented and we are monitoring the results. Mar 1, 04:25 EST Update - We are continuing to investigate this issue. Mar 1, 04:03 EST Investigating - We're investigating issues with sites loading.
Feb 11, 17:00 EST Resolved - This incident has been resolved. Feb 11, 15:39 EST Monitoring - We're continuing to monitor this issue. Feb 11, 15:18 EST Investigating - We're investigating issues with new trial creation.
Feb 11, 10:57 EST Resolved - The issue with delayed webhook delivery has been resolved. Feb 11, 09:44 EST Identified - We have identified the cause of the webhook delivery delay, and are working toward a solution. Feb 11, 09:08 EST Investigating - We are currently investigating a delay in webhook delivery.
Feb 3, 08:00 EST Resolved - This incident has been resolved. Feb 3, 06:04 EST Monitoring - A fix has been implemented and we are monitoring the results. Feb 3, 05:32 EST Identified - The issue has been identified and a fix is being implemented.
Jan 28, 13:46 EST Resolved - This incident has been resolved. Jan 28, 13:13 EST Monitoring - A fix has been implemented and we are monitoring the results. Jan 28, 12:51 EST Investigating - We are currently investigating an issue with editing collection pages on Squarespace sites.