Changes: GA release with all fixes for beta customer-reported bugs, no new functionality was introduced. Attempt DLR Event type was deprecated as part of this release on September 21, 2026. The same deprecation also covered stopping the DLR status updates in Verify Events. See the changelog announcement.
Twilio Conversation Relay now includes General Availability (GA) support for dynamic mid-call configuration, WebSocket application reconnect, agent echo prompt filtering, and ElevenLabs v4 Turbo text-to-speech models.
The Voice Recording Account Default Configuration is a new API that enables customers to set and manage default call recording settings for your account. Now Generally Available in us1.
Voice Integrity, part of Twilio’s Voice Trust offering, enables businesses to register their details and associated outbound phone numbers directly with major US analytics vendors. This proactive registration helps carriers identify legitimate business traffic, reducing the likelihood of your calls being blocked or labeled as spam.
Using the Webhook Configuration API, customers can configure how Twilio authenticates and delivers outbound webhooks, per URL. The API consists of two resources: Webhook Settings and Webhook Rules.
SendGrid marketplace customers can now take advantage of the Unified Login feature that lets you create a Twilio login for every individual user accessing your SendGrid account. This provides a more secure access pattern with the ability to define permissions for each user instead of a single, shared admin permission set. When accessing your SendGrid marketplace account from one of the marketplace…
Twilio Cohorts is now available in Private Beta, providing a set of APIs designed to handle list building, audience segmentation, and bulk execution natively within the Twilio platform. Set up your customer profiles, segment them, and trigger messages using your existing Twilio account. Twilio Cohorts includes: Dynamic List Building & Segmentation: Define customer traits and query dynamic audience…
Intelligent Alerts is now available in the new Twilio Console, giving Messaging customers a more unified and consistent way to investigate anomalous events. This update includes improved alert summaries, the ability to provide feedback on alerts, and a dynamic set up notifications prompt when email alerts have not yet been configured.
Voice Insights now tags calls as HD Audio when they connect with the AMR-WB or Opus codec. Use the tag to confirm your endpoints negotiated what you configured, and to correlate HD usage with transcription accuracy, AI agent performance, and customer satisfaction. Calls that carry HD audio are tagged as Downsampled when the longest portion of the call connects to a component or another endpoint th…
You can now send RCS messages to Rogers phone numbers, completing RCS coverage across Canada’s major carriers. When requesting RCS Sender approval in Canada, Twilio will now submit the Sender for review across all major carriers, including Rogers. RCS Senders already approved by other Canadian carriers will automatically be submitted to Rogers for review and approval. No action is required. To sta…
You can now send RCS messages to Rogers phone numbers, completing RCS coverage across Canada’s major carriers. When requesting RCS Sender approval in Canada, Twilio will now submit the Sender for review across all major carriers, including Rogers. RCS Senders already approved by other Canadian carriers will automatically be submitted to Rogers for review and approval. No action is required. To sta…
Starting October 5, 2026, paid support customers can reach Twilio through live chat for help with Segment and all Twilio platform applications and products.
Traffic Optimization Engine (TOE) is now Generally Available for short code and toll-free traffic in North America and all sender types internationally, for customers to scale and send high volumes of traffic anywhere in the world.
TaskRouter and Studio are now available in Public Beta in Twilio's Ireland (IE1) Region, giving you EU data residency and control over where your contact center routing and workflow automation data lives.
Short Code numbers are now supported as SMS senders in Twilio's Ireland (IE1) region for EU data residency. When using this feature, SMS message personal data sent or received via Short Codes is stored and processed in the EU up to the point it reaches Twilio's connections with telecommunications providers. With this release, the IE1 region supports the following features: Short Code senders: Send…
The Segment Conversation Memory Integration is now in GA. You can now sync long-term customer profile data, like identity and lifetime value, from Segment into the sub-second recall of Conversation Memory, enabling both AI and human agents to instantly access unified context during live interactions. This eliminates cold starts, reduces repetitive questions, and delivers highly personalized, conti…
Voice Insights now tells you why a carrier blocked your call and how to reach that carrier for redress. The FCC requires carriers that block calls using analytics to return the reason header to the caller. It names the network that blocked the call and tells you how to contact them: a URL, a phone number, or an email address. Until now a blocked call showed you only a 603 response. Now you can see…
Tune transcription without touching your code: engine, model, language, and destination live in a reusable configuration, so changing any of them is one update that every subsequent transcription picks up. Results are delivered via webhook or stored downstream in Conversation Orchestrator for persisted storage and Operator analysis.
The Twilio Video Media SDK for Node.js is now in Public Beta. Your server-side app can securely join a Video Group Room as a participant and work with decoded audio and video frames directly, so you can run AI and media processing such as transcription, computer vision, or compliance monitoring on your own infrastructure, without the overhead of a headless browser. Your app reads decoded frames fr…
What is Changing? To improve platform stability, endpoint reliability, and system performance, Twilio is introducing standardized rate limits for Content API requests. Rate limits will be enforced at the account level. Requests exceeding these limits will receive an HTTP 429 Too Many Requests status code. Rate Limits by Endpoint Read Operations Fetch Content (GET /v1/Content/{Sid}): 100 RPS Fetch…
We are excited to announce General Availability support for WhatsApp Embedded Signup Version 4. This release upgrades the existing WhatsApp Self Sign-Up onboarding flow in the Twilio Console, seamlessly aligning with WhatsApp’s recent account updates to deliver a cohesive, up-to-date sender registration process. The upgraded experience simplifies phone number setup and incorporates MM API Terms of…
Today, we are launching two new capabilities with Twilio Conversations– On-demand rule execution for Conversation Intelligence and Conversation metadata for Conversation Orchestrator
The Twilio Voice React Native SDK now supports Expo, the framework most new React Native apps start from.
Twilio Studio now includes two widgets for working with Twilio Profiles directly from a flow: Resolve Profile and Create or Update Profile.
Starting September 30, 2026, the Conference list endpoint (GET /2010-04-01/Accounts/{AccountSid}/Conferences.json) will default to returning only in-progress conferences.
Starting October 22, 2026, Twilio Real-Time Transcriptions automatically starts transcription sessions on a second speech provider when a customer’s primary provider doesn’t connect. Failover is enabled for all existing Real-Time Transcriptions accounts on that date, and it routes only within a customer’s existing region. Use of failover is optional and can be opted out of per sub-account in Conso…
The Attempt DLR event type will be discontinued after September 22, 2026 at 10:00PM UTC. Learn more about using discontinued Event Types in Discontinued Event Types. From this point on, Twilio may stop sending new events for the Attempt DLR event types, even if you have a subscription to them. You will continue receiving events normally from any other Event Types in your subscriptions.
Twilio updated the Voice Recording Storage billing system. There is no impact to Voice Recording Storage pricing
Twilio will begin migrating accounts to an updated Voice Recording Storage billing system.