Status: ResolvedThe incident is resolved. Error rates are back to normal, and stable service has been confirmed. We will publish a Root cause analysis once our review of the incident is complete.Affected components UI (Operational) Quality (Operational) Conversations (Operational) Integrations (Operational) RAG (Operational) Other API endpoints (Operational) Telephony (Operational)
Status: ResolvedBetween 03:25 and 04:44 UTC on October 13, 2026, some requests to create an Instant Voice Clone failed with an error. This affected the Voice Lab in the app and the Voices API endpoint (POST /v1/voices/add), when background noise removal was turned on. Clones created without background noise removal weren’t affected.
Status: ResolvedWe experienced a transient error due to a heavy traffic spike. We will implementing improvements to be more resilient in the future.
Status: ResolvedAfter several hours of monitoring, our metrics show that error rate has remained at its stable baseline since 17:55 UTC; the increase in Dubbing platform latency and failure rate is now resolved.Affected components Other (Operational) ElevenCreative (Operational)
Status: ResolvedWe have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.Affected components Telephony (Operational)
Status: ResolvedMusic was unavailable after a latent infrastructure configuration issue was triggered by routine automated maintenance. This stopped new instances from starting and prevented automated recovery, and service was restored by manual intervention. The service is now fully operational again.Affected components Other (Operational)
Status: ResolvedThe issue has been resolved. EU SIP services are operational and stable.Affected components Telephony (Operational)
Status: ResolvedThe issue has been resolved, latency is back to normal.Affected components Text to Speech (Operational)
Status: ResolvedWe have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.Affected components Other (Operational) ElevenCreative (Operational) Conversations (Operational) Speech to Text (Operational)
Status: ResolvedOur engineers have confirmed that STT latency has fully recovered.Affected components Speech to Text (Operational)
Status: ResolvedWe can confirm that the issue has been fixed and that the service is fully operational.Affected components Conversations (Operational)
Status: ResolvedThe elevated error rate has been resolved and we're following up internally to prevent future occurrences.
Status: ResolvedThe issue has been fully resolved and everything is functional again.Affected components Telephony (Operational)
Status: ResolvedOur engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.Affected components UI (Operational)
Status: ResolvedOur engineers have deployed a fix that has fully restored Claude MCP functionality.Affected components ElevenCreative (Operational)
Status: ResolvedService has been fully restored to remaining affected areas. We will share further details on the cause.
Status: ResolvedAfter completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.Affected components Speech to Text (Operational) Other (Operational)
Status: ResolvedThe issue has been resolved, everything is back at normal.Affected components Speech to Text (Operational)
Status: ResolvedWe’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.Affected components ElevenCreative (Operational)
Status: ResolvedLatency has since decreased, and we are working on adding more alerts on our side to help us identify and respond to similar latency issues earlier.Affected components Telephony (Operational)
Status: ResolvedThe issue has been resolved. A root cause analysis will be shared shortly.Affected components Text to Speech (Operational) Speech to Text (Operational)
Status: ResolvedOur engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.Affected components Other (Operational) ElevenCreative (Operational)
Status: ResolvedInbound calls are currently operational.Affected components Telephony (Operational)
Status: ResolvedThe provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.Affected components Text to Speech (Operational) Speech to Text (Operational)
Status: ResolvedAfter our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.Affected components Telephony (Operational)
Status: ResolvedThe issue has been resolved. All the previous conversations should be visible now.Affected components Conversations (Operational)
Status: ResolvedWe've taken steps to mitigate the Speech Engine failures and have confirmed that performance has returned to baseline.Affected components Conversations (Operational)
Status: ResolvedThe fix has been released. Outbound WhatsApp messaging is operating normally.Affected components Integrations (Operational)
Status: ResolvedWe experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence.Affected components Other (Operational) ElevenCreative (Operational) Quality (Operational) Speech to Text (Operational) Text to Speech (Operational) RAG (Operational) Other API endpoints (Operationa…
Status: ResolvedWe have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix.Affected components ElevenCreative (Operational)