Status: ResolvedAfter our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.Affected components Telephony (Operational)
Status: ResolvedThe issue has been resolved. All the previous conversations should be visible now.Affected components Conversations (Operational)
Status: ResolvedWe've taken steps to mitigate the Speech Engine failures and have confirmed that performance has returned to baseline.Affected components Conversations (Operational)
Status: ResolvedThe fix has been released. Outbound WhatsApp messaging is operating normally.Affected components Integrations (Operational)
Status: ResolvedWe experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence.Affected components Other (Operational) ElevenCreative (Operational) Quality (Operational) Speech to Text (Operational) Text to Speech (Operational) RAG (Operational) Other API endpoints (Operationa…
Status: ResolvedWe have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix.Affected components ElevenCreative (Operational)
Status: ResolvedOur engineers were able to push a fix to resolve the failure to save when editing or creating Agent tools that include the Put, Patch, or Post methods in their configuration. We have validated that the tools are now able to be saved, and confirm full resolution.Affected components UI (Operational)
Status: ResolvedWe have confirmed that dubbing request errors have fully returned to baseline.Affected components ElevenCreative (Operational)
Status: ResolvedThe issue has been resolved, the users can now login normally.Affected components ElevenCreative (Operational)
Status: ResolvedWe've confirmed that the issue has been resolved with our upstream provider and error rates have remained stable at zero.Affected components Other (Operational)
Status: ResolvedStarting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail. This also impacted Flows and Templates. This was fully resolved at 19:52 UTC on the same day.Affected components Other API endpoints (Operational) Conversations (Opera…
Status: ResolvedThe incident has been resolved. The root cause of the problem was a GCP incident affecting I/O on certain VM types in one of the zones we are using. As a result, some nodes in our clusters were affected.Affected components Other (Operational) Speech to Text (Operational)
Status: ResolvedThe incident was resolved.Affected components Text to Speech (Operational) Conversations (Operational) Other (Operational) RAG (Operational) Other API endpoints (Operational) Telephony (Operational) UI (Operational) Quality (Operational) Speech to Text (Operational) ElevenCreative (Operational)
Status: ResolvedThe issue has been resolved, and exports should now be working as expected. Affected components Other (Operational) ElevenCreative (Operational)
Status: ResolvedOur billing provider has corrected the problem, and all subscription updates are processing normally and without delay.Affected components Other (Operational)
Status: ResolvedThe issue affecting Text-to-Speech (TTS) generation, which was causing intermittent 500 errors, has been resolved. The service is now operating normally.Affected components Text to Speech (Operational)
Status: ResolvedThe issue has been resolved and error rates are back to normal.Affected components Speech to Text (Operational)
Status: ResolvedThe issue has been resolved. We will publish a public write-up on this status page once the investigation is completed.Affected components Text to Speech (Operational) Conversations (Operational) Speech to Text (Operational)
Status: ResolvedWe have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.Affected components Speech to Text (Operational)
Status: ResolvedWe've tracked error rates and latency as they have returned to baseline, and confirm full resolution of the ASR issues affecting the EU Residency region.Affected components Speech to Text (Operational)
Status: ResolvedWe have released an update to resolve this issue.Affected components ElevenCreative (Operational)
Status: ResolvedWe have confirmed full issue resolution.Affected components Other (Operational)
Status: ResolvedThe issue has been resolved, and the system is now showing the correct message.Affected components UI (Operational) Conversations (Operational)
Status: ResolvedWe have taken measures to restore full SIP functionality and tracked error rates as they have returned to baseline.Affected components Telephony (Operational)
Status: ResolvedThe issue has been fixed; this affected only newly created accounts today. Impact is less than 100 workspaces.Affected components ElevenCreative (Operational)
Status: ResolvedThe issue has been resolved, and all the voices should be visible now. This only affected workspaces with 50,000 or more voices.