Sep 14, 08:38 MDT Resolved - This incident has now been resolved. Sep 14, 07:58 MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 14, 07:25 MDT Investigating - We are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password. We are inves…
Sep 14, 07:33 MDT Investigating - We are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password. We are investigating the cause of the issues currently, and will provide an update within one hour.
THIS IS A SCHEDULED EVENT Sep 25, 20:30 - 21:30 MDT Sep 8, 15:52 MDT Update - We will be undergoing scheduled maintenance during this time. Sep 8, 15:52 MDT Scheduled - Scheduled Maintenance: Core Database Upgrade (India region)prd02 (EU Region) - Saturday, September 26th, 2026 - 02:30 - 03:30 UTC (04:30 - 05:30 CEST)Who's affected: Organizations hosted in JumpCloud's EU region. Other regions are…
THIS IS A SCHEDULED EVENT Sep 18, 19:30 - 20:30 MDT Sep 8, 15:49 MDT Scheduled - Scheduled Maintenance: Core Database Upgrade (India region)Maintenance window: Saturday, September 19, 2026, 01:30 - 02:30 UTC (07:00 - 08:00 IST)Who's affected: Organizations hosted in JumpCloud's India region. Other regions are not affected.What to expect: We're performing an upgrade to the core database that underp…
Sep 3, 06:22 MDT Resolved - This incident has been resolved. Sep 3, 04:54 MDT Update - We are continuing to monitor for any further issues. Sep 3, 04:05 MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 3, 02:56 MDT Update - We are continuing to work on a fix for this issue. Sep 3, 00:14 MDT Identified - The issue has been identified and a fix is being implemented.…
Aug 15, 10:11 MDT Completed - The scheduled maintenance has been completed. Aug 15, 09:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 7, 14:24 MDT Scheduled - Scheduled Maintenance: Directory Insights, System Insights & Directory Sync (EU region)Maintenance window: Saturday, August 15, 2026, 15:00–17:00 UTC (09:00 - 11:00 MDT)Who's af…
Jul 18, 21:01 MDT Completed - The scheduled maintenance has been completed. Jul 18, 19:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 8, 15:26 MDT Scheduled - Maintenance Window:Sunday, July 19, 2026, 01:00 UTC – 03:00 UTC (Saturday, July 18, 2026, 19:00 – 21:00 MDT)What to expect:Any interruption to login, authentication, or User Por…
Jul 4, 22:00 MDT Completed - The scheduled maintenance has been completed. Jul 4, 21:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 23, 14:47 MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service - US Region.Maintenance Window: Sunday, July 05, 2026 03:00 UTC to 04:00 UTC (Saturday, July 04, 2026, from 9:00 PM t…
Jun 22, 10:39 MDT Resolved - The third party issue impacting our service has been resolved. Our internal monitoring is showing service states returned to normal. Jun 22, 09:08 MDT Identified - We have identified that a third party outage is impacting our service. More information can be found at https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51 Jun 22, 08:21 MDT Investigating - We are curren…
Jun 20, 22:00 MDT Completed - The scheduled maintenance has been completed. Jun 20, 21:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 15, 10:56 MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service - EU Region.Maintenance Window: Saturday, June 20, 2026 21:00 to 22:00 MDT (Sunday, June 21, 2026, from 03:00 UTC t…
May 8, 02:28 MDT Resolved - This incident has been resolved. May 8, 00:51 MDT Monitoring - A fix has been implemented. We are currently monitoring the results. May 8, 00:44 MDT Identified - The issue has been identified and the team is working on the fix. May 8, 00:41 MDT Investigating - We are currently investigating delays or timeouts loading the devices page in the admin console. We are investi…
Apr 28, 03:55 MDT Resolved - The incident has been resolved. Apr 28, 03:00 MDT Monitoring - A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability. Apr 28, 02:57 MDT Identified - The issue has been identified and a fix will be implemented soon. Apr 28, 02:01 MDT Investigating - We are cu…
Apr 2, 23:59 MDT Completed - The scheduled maintenance has been completed. Apr 2, 23:55 MDT Verifying - Verification is currently underway for the maintenance items. Apr 2, 22:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 24, 13:00 MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service.Maintenance Window: Thursd…
Apr 2, 11:55 MDT Resolved - This incident has been resolved. Apr 2, 11:23 MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 2, 11:16 MDT Identified - The issue has been identified and a fix is being implemented. Apr 2, 11:08 MDT Investigating - We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user a…
Mar 31, 00:24 MDT Resolved - This incident has been resolved. Mar 30, 23:00 MDT Monitoring - The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations.The team is continuing to monitor, and our next update will be to confirm full resolution. Mar 30, 21:42 MDT Update - The backlog affe…
Mar 14, 02:02 MDT Completed - The scheduled maintenance has been completed. Mar 14, 01:47 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 14, 01:46 MDT Scheduled - We will be performing urgent maintenance on JumpCloud RADIUS service on March 14th, 2026, from 07:45 - 08:00 UTC / 01:15 - 01:30 IST. During this window, the RADIUS service may…
Mar 14, 01:00 MDT Completed - The scheduled maintenance has been completed. Mar 14, 00:30 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 11, 15:15 MDT Scheduled - We will be performing urgent maintenance on JumpCloud RADIUS service on March 14th, 2026, from 06:30 - 07:00 UTC / 12:00 - 12:30 IST. During this window, the RADIUS service may…
Mar 12, 15:48 MDT Resolved - This incident has been resolved. Mar 12, 15:08 MDT Monitoring - Agent traffic is reaching normal levels, and the majority of customers are seeing full service restoration. Our engineering teams continue to actively monitor backend stability and traffic patterns. We expect to move to 'Resolved' status shortly as final systems stabilize. Mar 12, 14:26 MDT Identified - Th…
Mar 7, 04:13 MST Completed - The scheduled maintenance has been completed. Mar 7, 02:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 15:29 MST Scheduled - We will be performing maintenance on our User Management Service on Saturday, March 7, 2026, from 09:00 to 09:30 UTC (2:00 AM – 2:30 AM MST).During this window, users may experie…
Dec 20, 08:03 MST Completed - The scheduled maintenance has been completed. Dec 20, 07:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 13, 12:47 MST Scheduled - We will be performing maintenance on JumpCloud’s Password Policy Database on Saturday December 20th, 2025 13:00 UTC to 14:00 UTC (07:00AM MDT to 08:00AM MDT). During this windo…
Nov 21, 07:30 MST Resolved - This incident has been resolved. Nov 21, 05:44 MST Monitoring - Per the latest update from CloudFlare, a fix has been implemented and results are being monitored.https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl Nov 21, 05:34 MST Investigating - We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue h…
Nov 19, 00:16 MST Resolved - Issue is resolved and closed. Nov 19, 00:00 MST Monitoring - A fix has been implemented and we are monitoring the results. Nov 18, 23:46 MST Investigating - We're currently investigating reports of intermittent access issues with JumpCloud's Console Service for administrator at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and…
Nov 11, 02:41 MST Resolved - This incident has been resolved. Nov 11, 02:12 MST Monitoring - A fix has been implemented and we are monitoring the results. Nov 11, 01:40 MST Identified - The issue has been identified and a fix is being implemented. Nov 11, 01:17 MST Investigating - We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating…
Nov 6, 06:47 MST Resolved - This incident has been resolved. Nov 6, 06:10 MST Monitoring - A fix has been implemented and we are monitoring the results. Nov 6, 05:33 MST Identified - The issue has been identified and a fix is being implemented. Nov 6, 05:28 MST Investigating - We are currently investigating an issue with the authentication on SSO OIDC applications. We have already identified the c…
Nov 4, 07:19 MST Resolved - Services have been fully restored and this incident has been resolved. We will provide a formal postmortem as a follow up. Nov 4, 06:17 MST Monitoring - We have implemented a fix and users should now be able to access the User and Admin Console, MFA, LDAP, RADIUS, and SSO without issue. We will continue to monitor the results of the fix. Nov 4, 05:59 MST Update - We con…
Oct 25, 10:52 MDT Completed - The scheduled maintenance has been completed. Oct 25, 10:40 MDT Verifying - Verification is currently underway for the maintenance items. Oct 25, 09:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 16, 13:14 MDT Scheduled - We will be performing maintenance on JumpCloud's RADIUS Databases on Saturday, Octob…
Oct 20, 15:46 MDT Resolved - This incident has been resolved. Oct 20, 11:43 MDT Monitoring - We've seen an increase in recovery and are monitoring Oct 20, 09:50 MDT Identified - We are monitoring our services and continue to work with our provider to restore full functionality. Oct 20, 09:44 MDT Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues…
Oct 20, 04:14 MDT Resolved - This incident has been resolved. Oct 20, 04:02 MDT Monitoring - We are continuing to monitor as we see further recovery with all services. Oct 20, 03:11 MDT Identified - We are monitoring our services, and starting to see some recovery. Oct 20, 01:52 MDT Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with multiple…
Oct 14, 08:18 MDT Resolved - This incident has been resolved. Oct 14, 08:12 MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 14, 07:34 MDT Update - CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com Oct 14, 06:51 MDT Update - CloudFlare continues to work on the issue and we are monitoring their sta…
Oct 9, 08:40 MDT Resolved - This incident has been resolved. Oct 9, 08:32 MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 9, 08:22 MDT Update - We are continuing to investigate this issue. Oct 9, 08:20 MDT Investigating - We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.