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JumpCloud Status

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JumpCloud Status Status

Maintenance for JumpCloud's Admin Console and Authentication Services - US, EU, and IN Regions

Jul 18, 21:01 MDT Completed - The scheduled maintenance has been completed. Jul 18, 19:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 8, 15:26 MDT Scheduled - Maintenance Window:Sunday, July 19, 2026, 01:00 UTC – 03:00 UTC (Saturday, July 18, 2026, 19:00 – 21:00 MDT)What to expect:Any interruption to login, authentication, or User Por…

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JumpCloud Status Status

Maintenance for JumpCloud's Authentication Service - US Region

Jul 4, 22:00 MDT Completed - The scheduled maintenance has been completed. Jul 4, 21:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 23, 14:47 MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service - US Region.Maintenance Window: Sunday, July 05, 2026 03:00 UTC to 04:00 UTC (Saturday, July 04, 2026, from 9:00 PM t…

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JumpCloud Status Status

Console Degradation - Cloudflare Network Disruption

Jun 22, 10:39 MDT Resolved - The third party issue impacting our service has been resolved. Our internal monitoring is showing service states returned to normal. Jun 22, 09:08 MDT Identified - We have identified that a third party outage is impacting our service. More information can be found at https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51 Jun 22, 08:21 MDT Investigating - We are curren…

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JumpCloud Status Status

Maintenance for JumpCloud's Authentication Service - EU Region

Jun 20, 22:00 MDT Completed - The scheduled maintenance has been completed. Jun 20, 21:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 15, 10:56 MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service - EU Region.Maintenance Window: Saturday, June 20, 2026 21:00 to 22:00 MDT (Sunday, June 21, 2026, from 03:00 UTC t…

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JumpCloud Status Status

Degraded Console Service - Devices Page slowness

May 8, 02:28 MDT Resolved - This incident has been resolved. May 8, 00:51 MDT Monitoring - A fix has been implemented. We are currently monitoring the results. May 8, 00:44 MDT Identified - The issue has been identified and the team is working on the fix. May 8, 00:41 MDT Investigating - We are currently investigating delays or timeouts loading the devices page in the admin console. We are investi…

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JumpCloud Status Status

Degraded Agent Service on MacOS, Windows and Linux

Apr 28, 03:55 MDT Resolved - The incident has been resolved. Apr 28, 03:00 MDT Monitoring - A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability. Apr 28, 02:57 MDT Identified - The issue has been identified and a fix will be implemented soon. Apr 28, 02:01 MDT Investigating - We are cu…

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JumpCloud Status Status

Maintenance for JumpCloud's Authentication Service

Apr 2, 23:59 MDT Completed - The scheduled maintenance has been completed. Apr 2, 23:55 MDT Verifying - Verification is currently underway for the maintenance items. Apr 2, 22:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 24, 13:00 MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service.Maintenance Window: Thursd…

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JumpCloud Status Status

LDAP Directory Processing Delay

Apr 2, 11:55 MDT Resolved - This incident has been resolved. Apr 2, 11:23 MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 2, 11:16 MDT Identified - The issue has been identified and a fix is being implemented. Apr 2, 11:08 MDT Investigating - We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user a…

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JumpCloud Status Status

Directory Dispatch Delays

Mar 31, 00:24 MDT Resolved - This incident has been resolved. Mar 30, 23:00 MDT Monitoring - The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations.The team is continuing to monitor, and our next update will be to confirm full resolution. Mar 30, 21:42 MDT Update - The backlog affe…

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JumpCloud Status Status

Maintenance for JumpCloud's RADIUS Database

Mar 14, 02:02 MDT Completed - The scheduled maintenance has been completed. Mar 14, 01:47 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 14, 01:46 MDT Scheduled - We will be performing urgent maintenance on JumpCloud RADIUS service on March 14th, 2026, from 07:45 - 08:00 UTC / 01:15 - 01:30 IST. During this window, the RADIUS service may…

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JumpCloud Status Status

Maintenance for JumpCloud's RADIUS Database

Mar 14, 01:00 MDT Completed - The scheduled maintenance has been completed. Mar 14, 00:30 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 11, 15:15 MDT Scheduled - We will be performing urgent maintenance on JumpCloud RADIUS service on March 14th, 2026, from 06:30 - 07:00 UTC / 12:00 - 12:30 IST. During this window, the RADIUS service may…

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JumpCloud Status Status

Increased error rates with JumpCloud Agent backend.

Mar 12, 15:48 MDT Resolved - This incident has been resolved. Mar 12, 15:08 MDT Monitoring - Agent traffic is reaching normal levels, and the majority of customers are seeing full service restoration. Our engineering teams continue to actively monitor backend stability and traffic patterns. We expect to move to 'Resolved' status shortly as final systems stabilize. Mar 12, 14:26 MDT Identified - Th…

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JumpCloud Status Status

Maintenance for User Management Service

Mar 7, 04:13 MST Completed - The scheduled maintenance has been completed. Mar 7, 02:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 15:29 MST Scheduled - We will be performing maintenance on our User Management Service on Saturday, March 7, 2026, from 09:00 to 09:30 UTC (2:00 AM – 2:30 AM MST).During this window, users may experie…

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JumpCloud Status Status

Maintenance for JumpCloud's Password Policies Database

Dec 20, 08:03 MST Completed - The scheduled maintenance has been completed. Dec 20, 07:00 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 13, 12:47 MST Scheduled - We will be performing maintenance on JumpCloud’s Password Policy Database on Saturday December 20th, 2025 13:00 UTC to 14:00 UTC (07:00AM MDT to 08:00AM MDT). During this windo…

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JumpCloud Status Status

Console slowness due to CloudFlare Network issue in Asia region

Nov 21, 07:30 MST Resolved - This incident has been resolved. Nov 21, 05:44 MST Monitoring - Per the latest update from CloudFlare, a fix has been implemented and results are being monitored.https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl Nov 21, 05:34 MST Investigating - We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue h…

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JumpCloud Status Status

Intermittent issues accessing the JumpCloud Admin portal

Nov 19, 00:16 MST Resolved - Issue is resolved and closed. Nov 19, 00:00 MST Monitoring - A fix has been implemented and we are monitoring the results. Nov 18, 23:46 MST Investigating - We're currently investigating reports of intermittent access issues with JumpCloud's Console Service for administrator at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and…

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JumpCloud Status Status

Remote-Assist Intermittent issues

Nov 11, 02:41 MST Resolved - This incident has been resolved. Nov 11, 02:12 MST Monitoring - A fix has been implemented and we are monitoring the results. Nov 11, 01:40 MST Identified - The issue has been identified and a fix is being implemented. Nov 11, 01:17 MST Investigating - We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating…

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JumpCloud Status Status

SSO-OIDC Authentication Issue

Nov 6, 06:47 MST Resolved - This incident has been resolved. Nov 6, 06:10 MST Monitoring - A fix has been implemented and we are monitoring the results. Nov 6, 05:33 MST Identified - The issue has been identified and a fix is being implemented. Nov 6, 05:28 MST Investigating - We are currently investigating an issue with the authentication on SSO OIDC applications. We have already identified the c…

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JumpCloud Status Status

Increased Error Rates Affecting Multiple Platform Services

Nov 4, 07:19 MST Resolved - Services have been fully restored and this incident has been resolved. We will provide a formal postmortem as a follow up. Nov 4, 06:17 MST Monitoring - We have implemented a fix and users should now be able to access the User and Admin Console, MFA, LDAP, RADIUS, and SSO without issue. We will continue to monitor the results of the fix. Nov 4, 05:59 MST Update - We con…

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JumpCloud Status Status

Scheduled Maintenance for JumpCloud's RADIUS Database

Oct 25, 10:52 MDT Completed - The scheduled maintenance has been completed. Oct 25, 10:40 MDT Verifying - Verification is currently underway for the maintenance items. Oct 25, 09:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 16, 13:14 MDT Scheduled - We will be performing maintenance on JumpCloud's RADIUS Databases on Saturday, Octob…

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JumpCloud Status Status

3rd Party Provider Operational Issues

Oct 20, 15:46 MDT Resolved - This incident has been resolved. Oct 20, 11:43 MDT Monitoring - We've seen an increase in recovery and are monitoring Oct 20, 09:50 MDT Identified - We are monitoring our services and continue to work with our provider to restore full functionality. Oct 20, 09:44 MDT Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues…

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JumpCloud Status Status

3rd Party Provider Operational Issues

Oct 20, 04:14 MDT Resolved - This incident has been resolved. Oct 20, 04:02 MDT Monitoring - We are continuing to monitor as we see further recovery with all services. Oct 20, 03:11 MDT Identified - We are monitoring our services, and starting to see some recovery. Oct 20, 01:52 MDT Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with multiple…

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JumpCloud Status Status

Navigation affected at the JumpCloud website

Oct 14, 08:18 MDT Resolved - This incident has been resolved. Oct 14, 08:12 MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 14, 07:34 MDT Update - CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com Oct 14, 06:51 MDT Update - CloudFlare continues to work on the issue and we are monitoring their sta…

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JumpCloud Status Status

JumpCloud Remote Assist Unavailable

Oct 9, 08:40 MDT Resolved - This incident has been resolved. Oct 9, 08:32 MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 9, 08:22 MDT Update - We are continuing to investigate this issue. Oct 9, 08:20 MDT Investigating - We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.

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JumpCloud Status Status

Admin Portal Performance

Oct 7, 05:23 MDT Resolved - The issue is now marked as resolved. Oct 7, 05:08 MDT Monitoring - Our investigation uncovered intermittent latencies at several end-points which caused slow response times at the Admin portal for a few customers.Out of an abundance of caution, we have rolled back a recent update and will continue monitoring. Oct 7, 03:32 MDT Investigating - We are investigating slow pe…

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JumpCloud Status Status

LDAP Degredation

Oct 5, 10:21 MDT Resolved - This incident has been resolved. Oct 5, 09:54 MDT Update - We are currently seeing recovery in the LDAP service. We will continue to monitor this situation. Oct 5, 09:35 MDT Identified - We are continuing to investigate failures to authenticate using LDAP. We have found the cause of the issue and are working to resolve the situation. We will provide an update within one…