Sep 16, 15:31 UTC Resolved - The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team Sep 16, 09:09 UTC Update - We are continuing to investigate this issue. Sep 16, 09:06 UTC…
Sep 11, 03:51 UTC Resolved - This incident has been resolved. Sep 11, 02:01 UTC Monitoring - Atlas is seeing elevated errors rates of certificate issuance due to a Let's Encrypt outage (https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/6aa35c1d892d7304f2747e01). Free and flex tier cluster provisioning may be delayed. Sep 11, 01:28 UTC Investigating - We are currently investigat…
Sep 3, 16:47 UTC Update - We are continuing to monitor for any further issues. Sep 3, 16:44 UTC Monitoring - Please follow the original status post for updates on AWS me-central-1 and AWS me-south-1 issues.
Sep 3, 16:47 UTC Resolved - While we are marking this issue as resolved, the issue actually remains ongoing. We are marking this as resolved to improve the experience of users on our status page. The latest information from AWS remains available at https://health.aws.amazon.com/health/statusWe will update this post as necessary. Thanks in advance for your understanding. Jun 3, 15:46 UTC Update - A…
Aug 28, 14:30 UTC Resolved - Between approximately 14:29 UTC and 15:42 UTC on August 28, 2026, log delivery via Atlas Log Integration was impacted due to an internal service issue. Some users may have encountered delayed or missing logs during this window. Log delivery has since returned to normal. We are implementing measures to reduce the risk of this happening again.
Aug 20, 22:07 UTC Resolved - This incident has been resolved. Aug 20, 21:39 UTC Update - We have deployed fix, continuing the monitor for any further issues. Aug 19, 22:00 UTC Update - We are continuing to monitor for any further issues. Aug 19, 21:58 UTC Update - We are continuing to monitor for any further issues. Aug 19, 21:57 UTC Update - We are continuing to monitor for any further issues. Au…
Aug 18, 15:17 UTC Resolved - This incident has been resolved. Aug 18, 15:04 UTC Monitoring - We have disabled the workload and are monitoring the situation Aug 18, 14:57 UTC Identified - We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected. Aug 18, 14:10 UTC Investigating - We are inves…
Aug 12, 17:00 UTC Completed - The scheduled maintenance has been completed. Aug 12, 14:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 6, 20:32 UTC Scheduled - We will perform planned maintenance on Atlas on August 12th from approximately 14:00 to 17:00 UTC.During this maintenance window, some users may experience slightly elevated lat…
Aug 5, 12:14 UTC Resolved - We believe the symptoms of this have largely subsided, looking at both customer cases and our internal metrics. We will share any more information as we get it, but for now resolving this incident as Atlas is fully operational. Aug 5, 05:17 UTC Investigating - We are investigating an issue with Google Cloud Platform (GCP) capacity that is affecting some MongoDB Atlas cu…
Aug 3, 21:18 UTC Resolved - The system has returned to normal operation. Aug 3, 19:02 UTC Monitoring - A fix has been applied and we are monitoring the system. Aug 3, 18:47 UTC Investigating - VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.
Jul 29, 22:47 UTC Resolved - This incident has been resolved. Jul 29, 22:35 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 29, 18:11 UTC Investigating - We are investigating an issue affecting Atlas Stream Processing in Azure West Europe. Some users may see processors in this region encounter internal errors. We are actively investigating and will share another…
Jul 29, 19:37 UTC Resolved - This incident has been resolved. Jul 29, 19:31 UTC Monitoring - We have seen errors subsiding and cluster configurations for free and flex customers should be operating normally again. Jul 29, 19:06 UTC Identified - We have identified the root cause and are rolling out a configuration change to remediate the delayed cluster configuration changes. Jul 29, 18:55 UTC Inve…
Jul 27, 23:48 UTC Resolved - This incident has been resolved. Jul 27, 23:47 UTC Update - We have fully recovered as of 16:41 PST. Jul 27, 23:37 UTC Investigating - All VoyageAI models are experiencing elevated errors. We are investigating the issue.
Jul 23, 20:28 UTC Resolved - Azure has rolled out mitigation for the networking incident affecting the West US region and recovery is complete. Jul 23, 18:54 UTC Update - Azure is rolling out a mitigation for the ongoing networking incident affecting the West US region, and we are seeing signs of recovery. Some Atlas clusters hosted in Azure West US may continue to experience intermittent connecti…
Jul 21, 13:08 UTC Resolved - This incident has been resolved. Jul 20, 15:06 UTC Monitoring - The upstream issue has been corrected. After approximately 0400 UTC on 2026-07-21, most, if not all, of the updated backup and network consumption on AWS will be reflected in MongoDB Atlas and Atlas for Government. Thank you for your patience during this incident. Jul 17, 16:14 UTC Identified - Due to an o…
Jul 10, 14:56 UTC Resolved - Let's Encrypt service has returned to normal. Jul 9, 21:22 UTC Monitoring - We are no longer seeing failures with cert issuance from Lets Encrypt. We are still investigating the root cause of the original errors and will continue to monitor. Jul 9, 19:37 UTC Investigating - We are currently investigating issues related to certificate issuing failures with Lets Encrypt.…
Jul 10, 01:11 UTC Resolved - The issue has been resolved. Jul 10, 00:32 UTC Monitoring - A fix has been implemented and we are monitoring the region. Jul 9, 23:03 UTC Investigating - We are currently investigating an issue affecting Stream Processing Azure West Europe. User initiated commands & workloads may see intermittent failures.
Jul 9, 11:06 UTC Resolved - This incident has been resolved. Jul 9, 11:01 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 9, 10:57 UTC Identified - We have identified that the issue is caused by a recent configuration change to IAM authentication and are working on a fix. Jul 9, 10:23 UTC Investigating - Users of Atlas Data Federation and Online Archive using clo…
Jul 2, 23:36 UTC Resolved - Let's Encrypt services have returned back to normal. Cluster operations have now returned to normal. Jul 2, 23:09 UTC Monitoring - We are currently monitoring the status of Lets Encrypt after an issue with their API. Tenant clusters and Atlas for Government clusters will experience delays in provisioning due to Lets Encrypt service degradation.
Jul 2, 21:06 UTC Resolved - We've confirmed that Lets Encrypt has returned to normal operations. Cluster operations are now back to normal. Jul 2, 19:34 UTC Monitoring - We are currently monitoring the status of Lets Encrypt. Tenant clusters and Atlas for Government clusters will experience delays in provisioning due to Lets Encrypt service degradation.
Jul 2, 11:09 UTC Resolved - This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore. Jul 2, 10:50 UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul 2, 10:45 UTC Investigating - We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as we…
Jun 25, 16:24 UTC Completed - The scheduled maintenance has been completed. Jan 28, 19:41 UTC Scheduled - Please note that this is courtesy notice and no action is required from you if you do not pin intermediate certificates from Let's Encrypt (LE) and/or Google Trust Services (GTS) in your environment when connecting to Atlas dedicated clusters. Let's Encrypt (LE) and Google Trust Services (GTS)…
Jun 25, 10:16 UTC Resolved - From 2026-06-25 06:55 UTC to 2026-06-25 07:10 UTC, some users may have experienced intermittent Atlas UI loading failures. We identified elevated traffic to a number of endpoints that increased latency in the Atlas UI service. This caused internal health checks to fail and temporarily reduced healthy Atlas UI capacity.We restored healthy Atlas UI capacity and applied a…
Jun 10, 23:00 UTC Completed - The scheduled maintenance has been completed. Jun 10, 20:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 9, 17:28 UTC Update - We will be undergoing scheduled maintenance during this time. Jun 9, 17:28 UTC Scheduled - We will perform scheduled internal maintenance on Wednesday, June 10, 2026. During this m…
Jun 8, 23:00 UTC Completed - The scheduled maintenance has been completed. Jun 8, 20:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 8, 13:41 UTC Update - We will be undergoing scheduled maintenance during this time. Jun 8, 13:40 UTC Scheduled - We will perform scheduled internal maintenance on Monday, June 8, 2026. During this mainten…
Jun 4, 17:39 UTC Resolved - This incident has been resolved. Jun 4, 15:33 UTC Monitoring - A fix has been implemented and we are monitoring the results
Jun 3, 00:11 UTC Resolved - Issue has been mitigated and connections should be working now to ADF and OA instances in GCP regions. Jun 3, 00:05 UTC Monitoring - All ADF and OA connections in GCP are reporting as successful, and we will continue to monitor. Jun 3, 00:01 UTC Update - Issues connecting to ADF and OA instances in GCP belgium-eu region has been mitigated, and working on other GCP regio…
May 28, 23:15 UTC Resolved - The issue has been resolved. May 28, 22:02 UTC Investigating - Starting approximately 17:00 UTC, some Atlas for Government users may be experiencing gaps in metrics sent to their DataDog Gov integration.We are investigating this issue.
May 24, 02:05 UTC Resolved - This incident has been resolved. May 24, 00:14 UTC Monitoring - We have resolved the issue for all impacted clusters. We continue to monitor the fleet for any residual impact. May 23, 20:14 UTC Identified - We have identified the root cause of the search query failures and are working on a mitigation for impacted clusters. Clusters with dedicated search nodes are unaff…
May 22, 22:17 UTC Resolved - The data plane node log download has recovered. May 22, 21:17 UTC Monitoring - We have applied the fix. The data plane node logs will start to be available to customers within the next 30 minutes. May 22, 20:32 UTC Investigating - The data plane node logs (mongod, audit logs, etc.) are unavailable since May 14th 4am UTC for clusters in GCP and AWS gov-cloud regions. We…