Sep 16, 15:40 UTC Resolved - All in-app services have returned to normal operations. Please reach out to New Relic support for assistance with any issues. Sep 16, 10:08 UTC Monitoring - If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form
Sep 16, 00:14 UTC Resolved - Between 23:06 UTC and 23:16 UTC, some customers in the EU region may have experienced errors when sending metric timeslice data to New Relic, issues in viewing metric timeslice data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
Aug 3, 10:15 UTC Resolved - Between 08:13 and 9:30 UTC on August 3rd, customers in the EU and US regions may have experienced an issue when trying to load the Alerts and Issues page in the New Relic UI. The issue is now resolved, and the impacted services have returned to normal service. Please close and re-open the Alerts page to resolve the issue. Aug 3, 09:58 UTC Investigating - We are investig…
Jul 17, 10:21 UTC Resolved - Between 15:00 UTC on July 14th and 10:00 UTC on July 17th, we experienced an issue where some customers experienced authorization issues when attempting to create, read or update E2M (Events-2-Metrics) rules in the US, EU and JP regions. This was due to a recent change we have made to our authorization endpoints. These endpoints now require S2S authentication which has…
Jul 12, 06:00 UTC Completed - The scheduled maintenance has been completed. Jul 12, 04:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 6, 20:14 UTC Scheduled - We intend to perform scheduled maintenance on Sunday, July 12, 2026, and Sunday, July 19, 2026, from 04:00 UTC to 06:00 UTC (Saturday, July 11, and Saturday, July 18, from 09:00…
Jul 6, 08:23 UTC Resolved - Between 07:20 and 08:12 UTC on July 6th, we experienced an issue where some customers in the EU region may have experienced a delay of entity relationships appearing and refreshing in the New Relic platform. The issue is now resolved and the impacted services have returned to normal service.
May 18, 16:25 UTC Resolved - Between 10:30 UTC and 13:32 UTC on May 16th, some customers in the US and EU regions may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false alert notifications for impacted data related to a service interruption involving a 3rd party cloud provider. The cloud provider resolved the service interruption and impacted ser…
May 15, 01:45 UTC Resolved - Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.We resolved this issue and the above services have returned to normal op…
Apr 13, 15:17 UTC Resolved - Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations. Apr 13, 14:41 UTC Update - We are still investigating an issue where some customers may b…
Apr 9, 20:46 UTC Resolved - Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations. Apr 9, 16:48 UTC Update - Betw…
Apr 9, 01:52 UTC Completed - The scheduled maintenance has been completed and all relevant New Relic endpoints have been transitioned to the DigiCert Global Root G2 certificate.For further details, see https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026. Apr 9, 01:12 UTC Verifying - The scheduled update to our digital security certific…
Mar 24, 10:31 UTC Resolved - Between 2026-03-24 05:22:07 UTC and 2026-03-24 08:21:09 UTC on March Tuesday, some customers in the US/EU region may have experienced discrepancies in the NrComputeUsage and NRCompute usage valuesWe have investigated and resolved a service interruption and impacted services have returned to normal operations. Mar 24, 06:02 UTC Update - We are continuing to investigate…
Mar 20, 16:10 UTC Resolved - We have resolved this service interruption and impacted services have returned to normal operation. Between 15:10 UTC and 16:08 UTC, some customers in the US region with Azure integrations may have experiencde errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data m…
Mar 12, 02:21 UTC Completed - We have concluded our proactive testing window. Please see our post for more details: https://support.newrelic.com/s/hubtopic/aAXPh000000HVSPOA4/action-required-root-certificate-update-on-april-1-2026 Mar 12, 00:28 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 3, 16:28 UTC Scheduled - On March 12th at 00:00…
Mar 3, 02:59 UTC Resolved - We resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for impacted data. Mar 3, 02:28 UTC Monitoring - We continue to see signs of recovery as we…
Mar 2, 09:42 UTC Resolved - Between 06:56 UTC and 08:44 UTC on March 02nd some customers in the US or EU region may have experienced Delay in executing synthetics monitors .We have investigated and resolved this service interruption and impacted services have returned to normal operations Mar 2, 07:35 UTC Update - We have engaged our Cloud provider to assist with further investigation and are eval…
Feb 18, 10:06 UTC Resolved - Between 09:20 UTC and 09:44 UTC on Wed Feb 18 2026, some customers in the USEU region may have experienced delayed data in queries, charts, and dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Feb 5, 17:22 UTC Resolved - Between 15:15 UTC and 16:30 UTC some customers may have experienced an issue with Distributed Tracing. Feb 5, 16:40 UTC Monitoring - Our Team has now issued a fix and are monitoring the issue. Feb 5, 16:20 UTC Investigating - We are currently investigating an issue causing errors with Distributed Tracing
Jan 22, 00:46 UTC Resolved - We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications. Jan 22, 00:00 UTC Identified - We have implemented a fi…
Jan 12, 18:10 UTC Resolved - Our teams have resolved two concurrent service interruptions affecting data ingestion and query services.On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC.Separately, a subset of customers in the US and…
Dec 19, 02:21 UTC Resolved - Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications.We have investigated and resolved this service interruption and impacted services have returned to normal operations. Dec 19, 01:56 UTC Monitoring - A fix has been implemented and we are…
Nov 19, 12:52 UTC Resolved - Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations Nov 19, 12:34 UTC Update - Some customers in the EU region have reported recovery of data ingest. Nov 19, 12:19 UTC Monitori…
Nov 18, 20:19 UTC Resolved - Between 11:46 UTC and 15:48 UTC on November 18th, 2025, some customers in the EU region may have experienced issues loading New Relic UI. The service interruption was investigated and resolved with our cloud provider and impacted services have returned to normal operations. Nov 18, 15:23 UTC Monitoring - We have put in place mitigations for an issue with a Cloud Provid…
Oct 20, 21:33 UTC Resolved - Affected New Relic services have returned to normal operations following the resolution of the cloud provider network interruption. Our teams preliminary investigation indicates that New Relic ingest systems continued to function as expected throughout the interruption; however, data availability may differ depending on the configuration of each customer environment an…
Oct 10, 20:12 UTC Resolved - Between 13:21 UTC and 19:09 UTC, a subset of customers in the US region may have experienced delayed browser monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data when alerts were not suppressed. We have resolved this interruption and services have returned to normal operations. Oct 10, 18:46 UTC Update -…
Oct 7, 18:48 UTC Resolved - Between 16:20 UTC and 17:28 UTC on Tuesday, October 7th, 2025, some customers in the US region may have experienced delays in data appearing within the New Relic UI. Alert notifications may have also been delayed as a result. We have investigated and resolved this service interruption and impacted services have returned to normal operations. Oct 7, 17:34 UTC Update - So…
Sep 26, 22:42 UTC Resolved - Between 21:48 UTC and 22:36 UTC on September 26, Friday, some customers in the US & EU region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations. To prevent our custome…
Sep 25, 16:15 UTC Resolved - Between 15:11 UTC and 15:38 UTC on September 25th, some customers in the EU region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. There was no impact to data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operation…
Sep 9, 15:15 UTC Resolved - Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations. Sep 9, 14:50 UTC Monitoring - The fix has now been implemented and services have returned to normal…
Sep 8, 14:41 UTC Resolved - Between 14:05 UTC and 14:25 UTC on September 8, some customers in the US region may have experienced an issue with the summary page not loading for APM and Browser. We have investigated and resolved this service interruption and impacted services have returned to normal operations. Sep 8, 14:34 UTC Update - We are investigating an issue with the summary page not loading…