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Increased latency in WebHooks
Status: ResolvedService has been resumed.Affected components Webhooks (Operational)
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Delayed email sending
Status: ResolvedFollow-up: the impact was wider than we reported at the time. Between 16:41 and 17:05 UTC, roughly 9,200 transactional emails were accepted by our API and then held before delivery, by up to 25 minutes. This came from a database issue caused by the action we took to clear the broadcast backlog. All of those emails were delivered and none were lost. Some customers also saw errors lo…
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High latency on General-API
Status: ResolvedWe have resolved the underlying issue and service has been resumed.
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Unresponsive remote MCP server
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components MCP Server (Operational)
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Delays in background processes are affecting webhooks, domain verifications, and other important features
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Dashboard (Operational) General API (Operational) Webhooks (Operational)
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Delay in contact webhooks delivery
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Webhooks (Operational)
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Increased latency across API endpoints
Status: ResolvedWe have resolved the underlying issue and service latency has been recovered.Affected components General API (Operational)
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Contact webhook events are delayed in delivery
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Webhooks (Operational)
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API instability
Status: ResolvedAPI became unstable from 12:54 to 12:57 UTC, returning 403 for approximately 7% of the requests. We have resolved the underlying issue and service has been resumed.
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Errors during the domain creation process
Status: ResolvedBetween approximately 17:30 and 17:43 UTC, requests to add a new domain failed in the dashboard and through the public API (POST /domains). Verification of domains added during this window was also affected. The issue was identified and fixed, and domain creation has returned to normal. No domains were partially created: affected requests failed immediately, so retrying the domain…
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Delayed contact webhook events
Status: ResolvedWe have resolved the underlying issue and service has been resumed.
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Increased API and SMTP Error Rates
Status: ResolvedOur team has mitigated the issue and this incident is fully resolved. All services are operational.Affected components Broadcast Emails (Operational) Batch Emails (Operational) General API (Operational) Webhooks (Operational) Website (Operational) Single Email (Operational) Dashboard (Operational) SMTP (Operational) Automations (Operational) Email Events (Operational)
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Delayed contact related webhook events
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Webhooks (Operational)
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Contact webhook delivery backlog
Status: ResolvedThe backlog is gone, and all delayed contact webhooks have been delivered. Delivery latency has now recovered. The new infrastructure configurations prevent this same issue from happening again.Affected components Webhooks (Operational) Automations (Operational) Single Email (Operational) Broadcast Emails (Operational) General API (Operational) Website (Operational) Dashboard (Oper…
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Increased failure rate in Domain verifications
Status: ResolvedWe have resolved the underlying issue, and service has resumed. Domain verification has been restored, and affected verifications were re-triggered.Affected components Dashboard (Operational) General API (Operational)
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Test domain resend.dev failing test emails
Status: ResolvedWe have resolved the underlying issue, and sending test emails from resend.dev: http://resend.dev has resumed.Affected components Dashboard (Operational) Email Events (Operational) SMTP (Operational) Broadcast Emails (Operational) Website (Operational) Single Email (Operational) Batch Emails (Operational) General API (Operational) Webhooks (Operational) Automations (Operational)
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Elevated error rates on email sending, API, and dashboard
Status: ResolvedBetween 20:15 and 20:16 UTC, a brief database disruption caused elevated error rates for approximately 45 seconds. During this window, requests to the Resend API, SMTP relay, and dashboard may have returned 5xx errors or timed out. The issue resolved automatically at 20:16 UTC and all services have been operating normally since. Any request that failed during this window can be saf…
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Increased returned error rates
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Broadcast Emails (Operational) Batch Emails (Operational) General API (Operational) Single Email (Operational)
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Errors creating domains and API keys
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components SMTP (Operational) Broadcast Emails (Operational) Website (Operational) Automations (Operational) Single Email (Operational) Dashboard (Operational) Email Events (Operational) Batch Emails (Operational) General API (Operational) Webhooks (Operational)
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Delivery Delayed Events to Microsoft Hosted Domains
Status: ResolvedDelivery to Microsoft has returned to normal. Thank you for your patience as we worked with them regarding this.
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Elevated errors on the dashboard
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Automations (Operational) Dashboard (Operational) Email Events (Operational) Broadcast Emails (Operational) Batch Emails (Operational) General API (Operational) Website (Operational) Single Email (Operational) SMTP (Operational) Webhooks (Operational)
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Domain-related webhooks delayed
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Webhooks (Operational)
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Increased latency in CSV imports and automation runs
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Automations (Operational)
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Increased latency across API endpoints and email sending
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Dashboard (Operational) SMTP (Operational) Broadcast Emails (Operational) Batch Emails (Operational) General API (Operational) Single Email (Operational)
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Email sending delay
Status: ResolvedWe have resolved the underlying issue and services have been recovered.Affected components Single Email (Operational) SMTP (Operational) Broadcast Emails (Operational) Batch Emails (Operational)
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Elevated error rates across our APIs and SMTP services
Status: ResolvedOur team has mitigated the issue and this incident is fully resolved. All services are operational.Affected components Dashboard (Operational) Email Events (Operational) Batch Emails (Operational) General API (Operational) Automations (Operational) Single Email (Operational) SMTP (Operational) Broadcast Emails (Operational) Webhooks (Operational) Website (Operational)
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Degraded perfomance in Metrics
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Dashboard (Operational)
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Delayed webhooks
Status: ResolvedWe have resolved the underlying issue, and all the affected webhooks have been sent.Affected components Email Events (Operational) Webhooks (Operational)
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Automations not starting
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components Dashboard (Operational) Broadcast Emails (Operational) General API (Operational) Automations (Operational) Email Events (Operational) SMTP (Operational) Batch Emails (Operational) Webhooks (Operational) Website (Operational) Single Email (Operational)
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Issues downloading attachments
Status: ResolvedWe have resolved the underlying issue and service has been resumed.Affected components General API (Operational)