Oct 31, 13:00 EDT Completed - The scheduled maintenance has been completed. Oct 31, 12:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 28, 18:22 EDT Scheduled - WorkOS will perform scheduled maintenance on Saturday, October 31, from 16:00 to 17:00 UTC to increase capacity for event processing.Within this window, we expect a single peri…
Oct 29, 15:52 EDT Resolved - This incident has been resolved. Oct 29, 14:13 EDT Monitoring - We’ve resolved the issue causing timeouts on the SSO profile API and are monitoring. Oct 29, 13:54 EDT Identified - We've identified the issue causing the SSO profile API timeouts and are working on a fix. Oct 29, 13:34 EDT Investigating - We are investigating timeouts on the /sso/profile endpoint. We apol…
Oct 23, 13:01 EDT Resolved - This is now resolved. Errors and latency were elevated between 15:21 and 15:50 UTC primarily for requests served by MIA and ATL with some impact on the US east coast and northern South America. Oct 23, 12:09 EDT Monitoring - We're seeing recovery across services and will continue to monitor. Oct 23, 11:57 EDT Investigating - We are seeing elevated errors and request la…
Oct 19, 16:21 EDT Resolved - This incident has been resolved. Oct 19, 15:27 EDT Update - We are continuing to work on a fix for this issue. Oct 19, 15:27 EDT Identified - The issue has been identified and a fix is being implemented. Oct 19, 15:23 EDT Investigating - We are investigating elevated error rates from 19:09 to 19:16 UTC.
Oct 15, 17:51 EDT Resolved - We've resolved the issue with Radar SMS challenge verifications to China. Oct 15, 13:55 EDT Monitoring - We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor. Oct 15, 13:17 EDT Investigating - We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland Chin…
Oct 10, 11:29 EDT Completed - The scheduled maintenance has been completed. Oct 10, 11:23 EDT Verifying - Verification is currently underway for the maintenance items. Oct 10, 11:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 7, 09:10 EDT Scheduled - WorkOS will be undergoing a required platform upgrade on Saturday, October 10th start…
Oct 9, 15:30 EDT Resolved - From 20:20 to 20:21 UTC on October 9, 2026 some SSO and AuthKit sign-in requests failed with HTTP 500 errors. The failures hit SSO token exchange and AuthKit authenticate requests. A database maintenance operation conflicted with live sign-in traffic. The operation self-corrected and service recovered shortly thereafter with no data loss. End users who saw an error coul…
Oct 1, 17:58 EDT Resolved - This incident has been resolved. Oct 1, 17:20 EDT Monitoring - Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded normally since 20:41 UTC. Other WorkO…
Oct 1, 11:30 EDT Resolved - On October 1, 2026, from 11:34 to 11:40 AM EDT, our CDN provider had a network problem at its Columbus, Ohio location. Some requests to the WorkOS API (api.workos.com) and to AuthKit-hosted pages failed with HTTP 500 or 403 errors. Only requests routed through that location were affected. At the peak, about 8% of all API requests failed, including Audit Logs event inges…
Sep 18, 19:29 EDT Resolved - Our remediations continue to be effective, and services continue to be recovered. We will continue further investigation and additional preventative measures. Sep 18, 19:09 EDT Monitoring - Our initial remediations are in place, and services have recovered. We're continuing to monitor closely. Sep 18, 19:05 EDT Identified - We've identified the root cause, and we're se…
Sep 14, 16:00 EDT Resolved - We've resolved an issue loading Admin Portal links for customers without custom domains. If you're still experiencing issues please contact support. Sep 14, 15:16 EDT Monitoring - We've fixed an issue affecting Admin Portal links for customers without custom domains and are monitoring. Sep 14, 15:08 EDT Investigating - We are investigating an issue loading Admin Portal…
Sep 9, 19:02 EDT Resolved - We have identified the source of the problem. A configuration change that applied to roughly 2% of organizations using a custom domain for hosted Authkit resulted in form submission errors. The configuration has been reverted and service restored. Sep 9, 17:00 EDT Investigating - We are seeing an elevated error rate for some customers for POST requests. This appears to…
Sep 2, 15:06 EDT Resolved - Static assets delivery rates have recovered. Sep 2, 14:33 EDT Monitoring - We have mitigated the issue and are continuing to monitor. Sep 2, 12:39 EDT Identified - We have identified increased failures delivering static assets to end users with strict network allowlists. A fix is in progress.
Aug 31, 10:45 EDT Resolved - This degradation in delivery was limited to upstream testing infrastructure which has since recovered. There was no external impact. Aug 31, 10:10 EDT Investigating - We are investigating an issue with successful delivery of emails.
Aug 27, 10:04 EDT Resolved - The mitigation is in place and errors rates have returned to normal. We will continue to monitor. Aug 27, 09:48 EDT Monitoring - Vault pages in the Dashboard started showing increased errors and timeouts starting Aug 26 at 18:00 UTC. We have addressed the issue and are monitoring.
Aug 25, 14:41 EDT Resolved - This incident is resolved. Aug 25, 13:54 EDT Monitoring - We have confirmed our fix resolved the elevated errors affecting sign-in to the WorkOS Dashboard and are continuing to monitor. Aug 25, 13:41 EDT Identified - We have applied a fix and are monitoring the system to verify that Dashboard sign-in is recovering. Aug 25, 13:35 EDT Investigating - We are investigating…
Aug 18, 20:00 EDT Resolved - On August 18 from 23:59 to 00:03 UTC (August 19), a subset of API requests (primarily AuthKit authentication endpoints) returned HTTP 500 errors. Automatic maintenance of a large, seldom-used internal index caused brief write-ahead-log contention on a primary database that exhausted connection capacity; service recovered automatically within four minutes. We identified…
Aug 16, 18:04 EDT Resolved - Microsoft's Outlook team has confirmed that mitigations have been implemented. We've verified that email delivery to Microsoft 365 domains is operating normally again.This incident has been resolved. Aug 15, 12:21 EDT Identified - We continue to see email deliverability issues to a subset of Microsoft 365 tenant domains. This does not affect consumer domains such as ou…
Aug 14, 16:45 EDT Resolved - This incident has been resolved. Email delivery was delayed between 15:45 EDT and 16:35 EDT due to an issue with an upstream email service provider. Aug 14, 16:44 EDT Monitoring - We've mitigated the impact and email delivery is returning to normal. Aug 14, 16:14 EDT Investigating - We're investigating delays in email deliverability.
Aug 11, 15:24 EDT Resolved - This incident has been resolved. Aug 11, 14:02 EDT Investigating - We are investigating intermittent sign-in failures on the WorkOS Dashboard. We will share an update as soon as possible.
Aug 5, 14:28 EDT Resolved - This was an issue with our internal telemetry - there is no customer impact. Sorry for the false alarm. Aug 5, 14:04 EDT Investigating - We are investigating an issue with our webhooks.We apologize for the inconvenience and will share an update once we have more information.
Jul 31, 14:06 EDT Resolved - The issue has been resolved. Jul 31, 13:10 EDT Monitoring - The fix has deployed, we are monitoring systems to verify the impact is fully mitigated Jul 31, 13:00 EDT Update - We have identified the issue and are deploying a fix. AuthKit SSO sign-on remains partially degraded for a small subset of customers; standalone SSO continues to be unaffected. We'll share another…
Jul 29, 15:54 EDT Resolved - This incident has been resolved. Jul 29, 15:24 EDT Monitoring - We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor. Jul 29, 14:36 EDT Identified - We've identified the issue and have implemented a mitigation. We are seeing normal email deliverability…
Jul 27, 17:12 EDT Resolved - This incident has been resolved. Jul 27, 17:11 EDT Update - This has been resolved. Jul 27, 16:54 EDT Monitoring - We have confirmed that webhook delivery times are back to normal levels. We are continuing to monitor. Jul 27, 16:34 EDT Update - We have rolled out a fix and are seeing improvements to webhook delivery times. We will provide another update soon. Jul 27, 1…
Jul 27, 13:37 EDT Resolved - Email delivery is operating normally. Jul 27, 11:36 EDT Monitoring - We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor. Jul 27, 10:33 EDT Update - We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses…
Jul 27, 09:04 EDT Resolved - Delivery rates have recovered. Jul 27, 08:11 EDT Monitoring - We have applied a refined mitigation and are continuing to monitor delivery rates. Jul 27, 07:20 EDT Investigating - Our mitigation did not fully resolve the issue. We are continuing to investigate. Jul 27, 07:03 EDT Monitoring - We have implemented a mitigation and are continuing to monitor. Jul 27, 06:05 E…
Jul 21, 22:51 EDT Resolved - This has been resolved. Jul 21, 22:19 EDT Monitoring - We've remediated the issue and are seeing email delivery recover. Jul 21, 22:16 EDT Identified - We've identified the issue and are implementing remediations. Jul 21, 21:35 EDT Investigating - We're investigating possible email delivery delays.
Jul 21, 17:54 EDT Resolved - We identified and fixed the issue. AuthKit SSO has fully recovered. Jul 21, 17:44 EDT Investigating - We are investigating SSO failures for AuthKit customers.
Jul 21, 15:49 EDT Resolved - Webhook latency is back to normal levels. We have identified that this latency only affected a very small subset of customers. Jul 21, 15:37 EDT Monitoring - We're seeing a return to normal webhook latency and are continuing to monitor. Jul 21, 15:09 EDT Identified - We've identified the source of the latency and have implemented a fix. Jul 21, 14:58 EDT Investigating…
Jul 16, 08:21 EDT Resolved - We've resolved the issue with email delivery delays. Jul 16, 08:18 EDT Identified - We've identified the issue causing email delays. We are working to mitigate the issue. Jul 16, 08:06 EDT Investigating - We're seeing delays in email delivery. Our team is investigating. We will share an update as soon as possible.